/and very little that pertained to his specific question....which is all true....indeed the video is a general overview of the entire process and not really an answer to what the guy asked
I agree the thread took an unfortunate turn.
But this is what was said to prompt my sharing of the video (which ultimately didn't exactly solve his problem):
Right, so I've converted them to the right file format, but I can't figure out how to get them into the program. Google leads me to old versions of Axe-Edit and the screenshots no longer make sense to me...
He couldn't figure out how to get it into the program.
His search led him to old information.
Also at that point we had no indication what gear he was using (he could have been using an Ultra for all we know; yes, people post ultra questions in the Axe II sub-forum).
So to show him how to put it in the program, and to show him the most recent information, I posted my video. The video addressed his questions at that time. After posting that, he then told us he was on XL with latest FW.
Regarding the steps he took, to be honest, I didn't know you could right click on a user cab slot then load an IR, so I actually thought maybe he is doing it wrong or using an old Axe-Edit version (again he didn't say anything about versions or what he was using, so I had to guess). So to be safe I shared with him the long version of my video.
I guess I wrongly assumed that someone given a long video on YouTube would just skim through it to find the part they needed and be satisfied with some help.
I previously received a lot of praise as to how I explained things in that and other videos. I always thought that I took too long, but the general consensus was that it's just right. For this topic however, I know some people are already familiar with Axe-Edit, so I did create that shorter version which basically cut to the chase of the new additions. I do take criticism very seriously and try to incorporate it. (Funny thing, he said the part about cabs was too short or cut off. Well it's because this was the short version and I already went through those specifics earlier in that video... And there was more detail in the long one.)
Remember, at that point I was stabbing in the dark as to what gear he had, what he's actually doing (you can never trust what people type and terms they use), and if he even did the wav to syx conversion correctly in the first place! In troubleshooting and support, if the user "did everything right and it's not working"... chances are they did NOT do everything right.
So I shared a video as the first step to troubleshooting, almost like a "hey, does your stuff look and function like this?"
What bothered me IS NOT that he didn't say thanks. I mean most people get their answer from me or someone else and never post again haha.
And what's funny is that his original reaction of "holy shit gahh this is long, I'll skim through it" was fine.
But what got me was that he takes the time to come back and edit his post to yell at "that guy" to "GET ON WITH IT."
It's funny: even though my forum name is Chris@KatsuKuriMedia, and I start the video saying "This is Chris from Katsu Kuri Media," I can understand that this guy in a hurry to solve his problem would gloss over the fact that he is talking to the guy who made the video.
But skipping ahead, he says if he did know it was me, he wouldn't have complained publicly. Why only then? If it wasn't me, then it's ok to complain that the guy isn't teaching the content at the pace he desires? Like "that guy" is wasting his time by not giving him the exact 5 seconds of information he really needs, when he really hasn't given us information that would help him.
Then he says (with a smiley) that when he gets the problem solved he will thank everyone. So any other failed attempts at help warrant no appreciation
He really didn't say anything so bad. Just the way he said it, the fact he edited a post just to complain, and a bit of misplaced criticism about the method/length of the video when he really was just unhappy that it wasn't the final answer... It all just rubbed me the wrong way and I said what I said. I'm allowed to do that
It seems other people viewed his reactions to free help the same way and were vocal about it. He is allowed to complain about the help he is receiving, and others are allowed to complain or react to his complaints.
This forum is a community made up of human beings who have ups, downs, emotions and reactions. It has been said in many places that this is the best music-related forum due to the members' collective knowledge and willingness to help. Well I think the price of admission is a bit of appreciation and patience with your own problem/question.
I think the problem in this thread from the beginning is right in the first post, first line. "Probably a fairly straightforward question." It seems he thought it should be a quick answer. This is an easy one. But how can you determine that if you are the one asking the question?
I get it. He spent money on something. It didn't do what he expected. Now people are telling him he needs to spend more money. Yuck. I'd hate to hear that too. Guys, this should be a straightforward question. Why is no one telling me the quick, straightforward answer I'm expecting? Holy crap you want me to watch a 27 minute video? Ain't nobody got time for dat. This answer should be "click here to solve your problem" and no one is smart enough to give me that answer. I don't need to thank anyone yet because my problem isn't solved. Why is everyone yelling at me instead of noticing that the short video doesn't answer my question? I want a straight answer.
I don't know how cab lab works, but is the SysEx ID in the created IR file correct for the XL?
