First, let me say that I am appalled that a company that sells such sophisticated equipment is too cheap to have a tech support team on staff to support those of us that aren't computer geniuses and might need a little help getting thru some issues by phone, instead of spending countless hours surfing around for answers. Shame on Fractal. I just received my fxii and mfc last week and so far, the experience is a disappointment. I loaded the axe-edit software onto my windows pc and when I try to lauunch the edit program, it tells me that I need to update to firmware version 17, but then, it's supposedly already loaded with that version. And afterall, it IS brand new! Ive exhausted my efforts on-line and there is no one to call. I'm disgusted with this unit and about ready to send it back and look into something I can get 'real" support with .