Recover licenses after reformat ?

[AlGrenadine]

Hi,
I reformated my computer and forgot to deactivate the ilok license...
When logging in again in License Manager, i can see the licenses from the "old computer" (which is the same but probably a different hardware id because of the reformat) but can't deactivate them in order to activate them on the new installation...
Is there something to do ?

 

[Fro]

I did a similar thing about a year ago, switching to a new computer. I just contacted Fractal Audio support. I believe they needed to know the email address I used for iLok. Then they revoked the original license and sent me a new one. I had to do that for Cab Lab and the Reverb plug-in.