Atomic Amps - Tom King won't return my amp - IT'S BEEN A YEAR!!!

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I emailed Tom earlier today and he called me back in about 90 seconds and answered questions and spent 15 or so minutes talking to me. I ordered a CLR Neo wedge after speaking with him and am excited to enjoy the sound to come. Thank you to all of those who took time to post reviews, good or bad. It really helped me make what I feel was an informed decision, as much as one can be without hearing the product in their own environment.
 
I have emailed them a few times and never received an answer. I am on the verge of buying one of their CLR Cabs and emailed them once again about when they will be available for purchase and still no response. Now after seeing this is the experience other people are having with their customer service I am starting to second guess my decision on buying one...
 
metamorfisces said:
I have emailed them a few times and never received an answer. I am on the verge of buying one of their CLR Cabs and emailed them once again about when they will be available for purchase and still no response. Now after seeing this is the experience other people are having with their customer service I am starting to second guess my decision on buying one...
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I had a feeling they have a great customer care (bought an active cab in Europe recently). They are probably a small team occupied with moving a part of the company from one side of the world to the other. The demand is not waiting and the work is piling up over their head. To count with a certain delay would be reasonable.

If you're not in some extra hurry, wait to get a CLR if you obviously wanted it that much (I'm almost sure you'll recieve an answer, they even used to reply here to posts regarding Atomic) and send it back if you're not happy with it. The world is yours, if you have the time.
 
I'm not excusing poor customer relations, and I am a notorious Xitone dude, but how much customer service does one really need when you buy a cab? I think CLR has scorched the planet with a kickass product that pretty much runs 99% perfectly from what I've seen/heard. Of course it'd be nice to have a manufacturer answer every question and respond immediately to help requests but the truth is I have never truly required a cabinet builder's help after purchase! Between forums and general guitar crap know-how I can pretty much figure most issues out... Just sayin! I'm also not negating anyone's need to speak directly with Atomic but those dudes are busy as hell BECAUSE their product has made its point!

That being said, I've contacted Mick from XiTone with random thoughts and questions simply because I Can! This correspondence is what actually developed how my custom cab turned out. My suggestion to anyone who really needs their hand held before, during, and after a cab purchase, call Mick from XiTone and see just how high the bar has been raised. I couldn't be happier...


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The Australian dealer had problems trying to get hold of them. Took me ages to get a clr. Customer service sucked arse big time


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zenaxe said:
Three actually. Or more correctly, N+1, where N is the number of people involved.
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I don't claim to be in the absolute "right", only as part of a pattern that has been frustrating for some.

Ben Randolph said:
If it's been that long, I'd say it's time to write that gear off.
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You are right. It's been a lesson in patience, good will, and letting go. I don't believe in flaming or getting angry as I don't know the N other stories, and there could be entirely good intentions that haven't translated into action.
 
I had great support from electrovoice, straight to the top. The first run of my speakers smelled like skunks for a few days ,then went away.
 
In defense of the CLR: One of it's big selling points are the ins and outs. Give me that in quality a FRFR (and for less, if possible, like the Friedman... or not, as long as it's awesome), and I'm sold.

I'm already tempted at $67/month through Sweetwater, plus a 2-year warranty. Just don't need to take on any debt right now...

And, don't forget Xitone. Also a top-notch FRFR choice.
 
He definitely has taken on big projects between the CLR and Amplifire. It's a lot of work for a small business. I wish I had that ambition. My problem has been spending too much time on customer service, as a one man show...
 
As a business owner myself, as I'm sure many of you are, it doesn't work that way.....clearly.

You can't provide half a product or service to your customers and call yourself a business.

Product support, one of the basic aspects of a product based business, is planned expense, not a surprise, no different than supply or labor costs.
 
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