Switching Computers

[Cooldrewb]

I switched from a Windows 10 Pro to Windows 11 system and installed all the software but for some reason now when I launch Axe Edit. It says disconnected. I uninstalled and reinstalled Axe Edit, I made sure that USB is plugged in correctly and checked my settings but can't connect. Any ideas what might be causing this to happen?

 

[crdark]

Did you also installl the USB drivers?

https://forum.fractalaudio.com/threads/usb-firmware-v-1-14-release.185295/

 

[Cooldrewb]

Did you also installl the USB drivers?

https://forum.fractalaudio.com/threads/usb-firmware-v-1-14-release.185295/

Yes, I installed those as well. Sorry forgot to put that.

 

[Rock Chalk]

I would go to Axe Edit Settings> Preferences> General> Ports and make sure your Axe Fx is listed there......even if it is, choose something
different, like none, and then back to the Axe.

Also, there are two different USB installers needed for Windows...you can find them here: https://www.fractalaudio.com/axe-fx-iii-downloads/

 

[Budda]

Did you try another cable?

 

[Cooldrewb]

Ok, so making progress. After unistalling and reinstalling everything again the editor is talking to the AXE but now I am getting the following error messages

 

[Cooldrewb]

I also noticed that everything is pointing the correct locations except the global settings which is pointing to my old machine folder.

 

[Cooldrewb]

I tried what you said but still the same thing.

 

[sean.e]

I also noticed that everything is pointing the correct locations except the global settings which is pointing to my old machine folder.
View attachment 113884

Did you correct the directory for global settings?

 

[mr_fender]

Yeah looks like your username is different. In the path for the Global Settings, change it from Music to drewb and that should fix it.

 

[bchulse]

Set up your own directory structure on C: and point Axe Edit to these.
I never use Microsoft default locations. Usually they're buried under your user profile.
If that profile gets corrupted, you can't get to anything.
As an example:

C:\music\Fractal
C:\music\Fractal\AxeIII Edit
C:\music\Fractal\Drivers
C:\music\Fractal\Firmware
C:\music\Fractal\Backups

Etc.

 

[Cooldrewb]

Did you correct the directory for global settings?

You can't change the Global for some reason.

 

[Cooldrewb]

Set up your own directory structure on C: and point Axe Edit to these.
I never use Microsoft default locations. Usually they're buried under your user profile.
If that profile gets corrupted, you can't get to anything.
As an example:

C:\music\Fractal
C:\music\Fractal\AxeIII Edit
C:\music\Fractal\Drivers
C:\music\Fractal\Firmware
C:\music\Fractal\Backups

Etc.

So, I created a whole new structure but I can't change global for some reason. I even tried to uninstall, delete all the fractal folders and start fresh somehow it keeps bringing back that Global location.

 

[bchulse]

Not sure why. I'm not in front of the unit right now. I wonder if it's
a fixed location?

 

[Rock Chalk]

Not sure why. I'm not in front of the unit right now. I wonder if it's
a fixed location?

It says right under the global settings path that this directory is operating system specific and cannot be changed by the end user

 

[mr_fender]

Must be determined by the user running the program. What user are you logged in as?

 

[sean.e]

It must be stored in a user data file, windows registry, or an environment variable? Did you migrate any fractal directories over from the old system?

 

[jakel]

Makes me glad I keep turning down the offer to "upgrade" W10 to W11. I've had some of the same problems as the OP, but lately everything just works as intended.

 

[sean.e]

Just checked my install -- the global settings directory doesn't appear to be written to any fractal config files or the registry so far as I can tell. I'd contact support if I were you.

 

[Cooldrewb]

It must be stored in a user data file, windows registry, or an environment variable? Did you migrate any fractal directories over from the old system?

Yes