Gregmang
Fractal Fanatic
OUTSTANDING !
Had an issue where there was a white line on my display (horizontal as well as vertical). Emailed support, got a response within an hour. They had me try to reseat the connector (to no avail) and then emailed me an RMA. Again all this took maybe two hours.
Overnighted my AF2 to NH and I tracked it as being delivered by 11'ish. By 1130, FAS had emailed me that they had received it and would begin working on it. A few hours later they emailed me that my issue was resolved and that my AF2 was on its way back to me with a tracking number.
Received it today and its perfect. EXCEPT for that I asked if maybe they could slip FW10 onto it
They didn't but that's cool. I tried, right ? hehehe
In my real life I've run Global support organizations for a F50 company you'd all recognize and I must say that the FAS Support process exceeded most of what I see in the Enterprise IT world. Customer communication is key - and FAS excelled at that. Under promise and over deliver.
KUDOS !
Had an issue where there was a white line on my display (horizontal as well as vertical). Emailed support, got a response within an hour. They had me try to reseat the connector (to no avail) and then emailed me an RMA. Again all this took maybe two hours.
Overnighted my AF2 to NH and I tracked it as being delivered by 11'ish. By 1130, FAS had emailed me that they had received it and would begin working on it. A few hours later they emailed me that my issue was resolved and that my AF2 was on its way back to me with a tracking number.
Received it today and its perfect. EXCEPT for that I asked if maybe they could slip FW10 onto it
They didn't but that's cool. I tried, right ? heheheIn my real life I've run Global support organizations for a F50 company you'd all recognize and I must say that the FAS Support process exceeded most of what I see in the Enterprise IT world. Customer communication is key - and FAS excelled at that. Under promise and over deliver.
KUDOS !
