Jirai
Inspired
Facts:
By the thread https://forum.fractalaudio.com/threads/small-daw-surface-controllers-streamdeck-etc.193954/ of @Chewie5150 I discovered Monogram CC and was so intrigued, that I ordered on 29th of April 2023 two controllers with an estimated shipment in September.
On September 22nd I received a mail from them, announcing, that "shortly" the shipping would begin.
But after that I heard nothing and therefore I responded to that mail, asking for a concrete time schedule. No response.
On 25th of November I wrote a second time the same question to them and on December 4th I finally got an answer. They apologized and explained, that they suddenly had run into several problems, which delayed the shipment. But they estimated, that the shipment of all outstanding pre-orders should be done within 2-7 weeks. So at the latest it should happen at the end of January and I decided to keep waiting.
But even in February I hadn't heard anything from them and I finally gave up. On February 25th I canceled my order by mail and asked them, to send me a confirmation and refund the 609,43 Euro, they had charged right after I placed my pre-order.
That is now 2 weeks ago and guess what: Nothing! No mail. No refund.
Conclusion:
Despite the praise they received in the past for their controllers it is obvious, that something is awfully wrong with this company these days. In the worst case it might have turned into a big fraud, where they just collect the money from the pre-orders without delivering anything. I am meanwhile very doubtful, whether I will ever get back my money from them.
On their homepage they still offer pre-orders with an estimated shipment in April. But they don't say, which year...
Question:
Is here anybody, who got recently something delivered from Monogram CC? If so, when did you order and when did you finally receive it?
And on the other side, are there more people like me, who ordered and didn't get anything: no item, no mail, no refund?
By the thread https://forum.fractalaudio.com/threads/small-daw-surface-controllers-streamdeck-etc.193954/ of @Chewie5150 I discovered Monogram CC and was so intrigued, that I ordered on 29th of April 2023 two controllers with an estimated shipment in September.
On September 22nd I received a mail from them, announcing, that "shortly" the shipping would begin.
But after that I heard nothing and therefore I responded to that mail, asking for a concrete time schedule. No response.
On 25th of November I wrote a second time the same question to them and on December 4th I finally got an answer. They apologized and explained, that they suddenly had run into several problems, which delayed the shipment. But they estimated, that the shipment of all outstanding pre-orders should be done within 2-7 weeks. So at the latest it should happen at the end of January and I decided to keep waiting.
But even in February I hadn't heard anything from them and I finally gave up. On February 25th I canceled my order by mail and asked them, to send me a confirmation and refund the 609,43 Euro, they had charged right after I placed my pre-order.
That is now 2 weeks ago and guess what: Nothing! No mail. No refund.
Conclusion:
Despite the praise they received in the past for their controllers it is obvious, that something is awfully wrong with this company these days. In the worst case it might have turned into a big fraud, where they just collect the money from the pre-orders without delivering anything. I am meanwhile very doubtful, whether I will ever get back my money from them.
On their homepage they still offer pre-orders with an estimated shipment in April. But they don't say, which year...
Question:
Is here anybody, who got recently something delivered from Monogram CC? If so, when did you order and when did you finally receive it?
And on the other side, are there more people like me, who ordered and didn't get anything: no item, no mail, no refund?
