randocaster
Inspired
After following the "Monster" thread on TGP (thanks Scott :mrgreen: ), I decided to grab one of the B-Stock Standards while I had a chance. I was impressed when my unit arrived a mere four days later. Unfortunately the "Output 1" volume pot was bad.
DRAT!
It was also unfortunate that my Axe arrived on a Friday, and my email to tech support was sent on Friday evening. I would have to wait until Monday to hear back.
DOUBLE DRAT!
As you would expect from Cliff and the crew (from many first hand testimonials), I received an email early on Monday with an RMA#, and an offer to reimburse my costs for shipping the unit back to them. They received the unit on Aug 13 to repair.
So I decide to make good use of my down time and peruse the forum for ideas to "enhance my user experience".
And what do I see at the top of the page?
"Summer Shutdown 8/15 - 8/19"
TRIPLE DRAT! ! ! !
Sidebar:
I realize that five more days is not the end of the world, and the folks at FAS are overdue for a lot more than a long weekend. But please understand that at this point my palms are itching with anticipation.
As I headed for work this morning I fully expected that it would be at least another week or two before I would finally be able to put my investment though its paces. What I did not expect was to find was a package waiting for me when I got home from work. They did not make me wait to repair the unit (remember, it's a B Stock), They shipped me a new unit BEFORE they went on vacation!
All I can say is THANK YOU FOR EXCELLENT CUSTOMER SERVICE! ! ! !
And:
DRAT!
It was also unfortunate that my Axe arrived on a Friday, and my email to tech support was sent on Friday evening. I would have to wait until Monday to hear back.
DOUBLE DRAT!
As you would expect from Cliff and the crew (from many first hand testimonials), I received an email early on Monday with an RMA#, and an offer to reimburse my costs for shipping the unit back to them. They received the unit on Aug 13 to repair.
So I decide to make good use of my down time and peruse the forum for ideas to "enhance my user experience".
And what do I see at the top of the page?"Summer Shutdown 8/15 - 8/19"
TRIPLE DRAT! ! ! !
Sidebar:
I realize that five more days is not the end of the world, and the folks at FAS are overdue for a lot more than a long weekend. But please understand that at this point my palms are itching with anticipation.
As I headed for work this morning I fully expected that it would be at least another week or two before I would finally be able to put my investment though its paces. What I did not expect was to find was a package waiting for me when I got home from work. They did not make me wait to repair the unit (remember, it's a B Stock), They shipped me a new unit BEFORE they went on vacation!
All I can say is THANK YOU FOR EXCELLENT CUSTOMER SERVICE! ! ! !
And:
