I just received an image of the guitar body after paint and there's a very noticeable discoloration - a dark area - on the bengal burst quilt pattern just below the bridge. It looks like an anomaly in the wood that became more pronounced by the paint. Don't know if it was caused by the lighting in the photo, or if that's really how it looks. I'm waiting for Suhr to get back to me on this. Right now I'm on the fence on whether to just cancel the order completely and be done with it. When my PRS arrives later this week, it may make that decision much easier.
I'm waiting for Suhr to get back to me on this. Right now I'm on the fence on whether to just cancel the order completely and be done with it. When my PRS arrives later this week, it may make that decision much easier.
How can you cancel an order for a guitar being built to your specifications -- especially after the build process starts?
There's a weird phenomena going on among some certain brands like Suhr, FAS etc. Like... if I get bad service and experience that I don't want a particular service there are people that feel the need to try and change my opinion. But why? Because they use this brand? I still don't see the motivation behind it. Do we need to get confirmation from the outside that our choices have been correct? I dunno. I play PRS guitars and I love them. I know people that don't love them but I couldn't live without them. Let's just say that I've sold every Ibanez and Gibson I've ever owned but I've never sold any of the PRSs I've bought. Still I don't feel the need to change other people's opinions if they don't like PRS. When they ask me how I get my tones I can point at the PRS. That's enough for me. BTW here's a comparison I made of Suhr vs PRS vs Music Man. Some really sloppy playing though.
I could regale you with a half-dozen snarky replies, but suffice to say when all else fails, a call to the credit card company always works for me. Hopefully it won't come to that. Still waiting to hear back from Suhr on my last inquiry (waiting two days now).
There's a weird phenomena going on among some certain brands like Suhr, FAS etc. Like... if I get bad service and experience that I don't want a particular service there are people that feel the need to try and change my opinion. But why? Because they use this brand? I still don't see the motivation behind it.
Prolly shouldn't leave your nice guitars laying around on the floor.............:lol
Well, the guitar is now assembled and it was explained to me that the inconsistent coloration in the photo was due to the carve top (didn't occur to me at the time, but they way they explained it, it made sense). Suhr assured me the guitar is drop-dead gorgeous. Should I dare to hope that the worst of this episode is in the rear-view mirror...
Guitar happiness is very subjective.
Also... I must admit that some arguments I had with FAS back in the day played at least a small part why I sold my Axe-Fx Standard. I just couldn't help it... every time I looked into that black box I remembered Cliff personally being publicly disrespectful towards me. I dunno if that's okay in the US but in EU the first rule in customer service is that the customer is always right.
On behalf of everyone at Suhr Guitars, we want to issue a public apology to Kunu. It is true that we had a number of setbacks with Kunu’s build. We regret the effects of this build on our relationship. We understand that Kunu is upset and we are sorry for the mistakes we made on his build. When something goes wrong, we truly want to do the right thing. We are thankful to you, Kunu, for your business and loyalty over the years, as well as your open and honest communication during this difficult time. It helps us all learn and grow. It’s our sincere hope that, in the future, we will have the opportunity to work with you again, and to rebuild our relationship. We will do everything in our power to find a way to put this behind us and move forward.
There's a weird phenomena going on among some certain brands like Suhr, FAS etc. Like... if I get bad service and experience that I don't want a particular service there are people that feel the need to try and change my opinion. But why? Because they use this brand? I still don't see the motivation behind it. Do we need to get confirmation from the outside that our choices have been correct?
Still I don't feel the need to change other people's opinions if they don't like PRS. When they ask me how I get my tones I can point at the PRS. That's enough for me. BTW here's a comparison I made of Suhr vs PRS vs Music Man. Some really sloppy playing though.
On behalf of the entire team at Suhr, we want to publicly apologize to JMA for the issues surrounding his build. As previously noted in this thread, we have reached out to some others to apologize and we feel that we owe JMA an apology too. Building a custom guitar should be a time of fun and excitement, and we are very sorry that it has turned into a source of frustration for you. There are many things that may delay the build of a custom guitar, but one thing that we never want, is for our communication to lapse with our customers. Our customers mean everything to us, and we are nothing without them! Please accept our apologies in that we let you down in this regard. From this point forward, we will strive to improve in our communication with you so that you do not feel out of the loop. We are thankful that you have not cancelled your order and we ask that you please continue to communicate with us regarding your build. We will do whatever we can to restore your confidence in Suhr and make things right.