Dave Merrill
Axe-Master
Sorry you're having this problem, but I have to say, I think problems with Fractal gear are pretty rare. Any gear can have issues, regardless of the tech.
Have you called support?
Have you called support?
Support sent me an RMA and I just dropped it off at UPS. They didn't mention this when I contacted them, otherwise I'd have opted for this.It's a defective input/phones board. It's a simple replacement. Support will send you one which would be a lot easier than sending the whole unit in.
Can you grab it back from UPS real quick?Support sent me an RMA and I just dropped it off at UPS. They didn't mention this when I contacted them, otherwise I'd have opted for this.
Contact them and tell them to send you a new Input/Phones board.Got the unit back. Do I need to contact support again?
I like the breakout panel idea!These kinds of issues can happen and it’s one of the reasons I invested in a breakout panel from BTPA. Every point of physical interaction is a possible point of failure someday even if it’s rated for industry standards of like 10million plug/unplug actions (making this number up, but there is probably some large number).
I have had my axe almost a year and only used the input jacks on the unit 3 times while the breakout panel of course gets used almost every day. TBH the usb connection is my main worry and the main reason I got the custom panel in the first place.
If you gig at all you'll appreciate having all your access on the front of your rack, too.I like the breakout panel idea!
The support today was absolutely first-rate! Support emailed & said the part will be sent in tomorrow's mail. They also said that if I need help, they'll be glad to talk me through the procedure. You just can't top that!I once had a problem with a car (an Opel). Under certain circumstances, the front right wheel drive shaft slipped out of its place and left the car unable to move. No matter what I did, the car needed to be towed for service. This happened twice in 12 months.
Pretty disappointing, right? Turned out it was a defective unit, and perhaps the drive shaft needed to be replaced rather than just screwed down in place twice.
Did I lost my faith in the car manufacturer? No, I had another Opel before and never had a problem. It was just bad luck.
I’m sure the replacement board Cliff suggested will solve your problem once and for all.
Just put the new board in. Major problem when powering on.
Just put the new board in. Major problem when powering on.
Kevin. But in all fairness, he had me unplug the cable from the mainboard & power up. When it did the same thing, he said it needed to be sent in.That's the cable from the mainboard to the front panel. It isn't seated all the way.
Who is helping you in support? They need a talking to.