Hi there! I have been emailing about this issue for a while with fractal support -and since the unit was purchased in EU- also with the G66.com tech guys... When ever I try to connect to a PC an error message appears saying: Communication time-out: AX8-Edit was unable to complete the following communication request: Query Param Definitions: get_param_info The things that were tried: - Different PCs and Mac - Different ports without hubs - Different cables - Rebooted the PCs and the AX8 several times - Did not run any other application such as chrome or fractal bot What is really strange to me is that I did not get any reasonable answer what the error message really means and they would like me to send the unit back to repair but this seems more like a software problem at first sight. I do not think that a one year old American built professional unit would suffer such a technical fault in fact it was handled with real care all the time. Did any of You guys met this error message?