steadystate
Fractal Fanatic
My two main experiences with Sweetwater were as follows:
I purchased a Digidesign recording system from them, back when 8 tracks cost around $4000 (for just the interfaces and card). I asked them if they carried the required SCSI drive. He said no. I said no problem, I'll find one in Computer Shopper. Which I did, a 2 GB drive for around $1100.
A week later, the guy calls me to tell me his "great news". He found a SCSI drive. I told him I already bought one, but thanks. He then says (after I already just bought over 4 grand worth of gear from him), in a very nasty tone, "Next time don't tell me to buy something I can't sell" and hangs up on me. I was absolutely floored at what an a-hole this guy was. His name was Adam Cohen. I'll never forget.
A few years later, I purchased a Kurzweil K2000 from them, loaded with memory, hard drive, $800 sampling option, software, the works. The total again was around four grand. Shortly after, I called them to order a second one because I wanted more voices for factory presets, but not all the bells and whistles. The "engineer" refused to sell me one. He insisted I load it up again with options I had already just ordered and did not need duplicated. After five minutes of discussion, he tells me "If you won't talk to me then I can't help you", then he hung up.
For me, Sweetwater is a LAST resort, and a painful one at that. I swore I'd never order from them again unless it was for an item I had to have and could not get anywhere else in a timely manner. I wouldn't rely on them for info on Fractal devices, or anything else.
I purchased a Digidesign recording system from them, back when 8 tracks cost around $4000 (for just the interfaces and card). I asked them if they carried the required SCSI drive. He said no. I said no problem, I'll find one in Computer Shopper. Which I did, a 2 GB drive for around $1100.
A week later, the guy calls me to tell me his "great news". He found a SCSI drive. I told him I already bought one, but thanks. He then says (after I already just bought over 4 grand worth of gear from him), in a very nasty tone, "Next time don't tell me to buy something I can't sell" and hangs up on me. I was absolutely floored at what an a-hole this guy was. His name was Adam Cohen. I'll never forget.
A few years later, I purchased a Kurzweil K2000 from them, loaded with memory, hard drive, $800 sampling option, software, the works. The total again was around four grand. Shortly after, I called them to order a second one because I wanted more voices for factory presets, but not all the bells and whistles. The "engineer" refused to sell me one. He insisted I load it up again with options I had already just ordered and did not need duplicated. After five minutes of discussion, he tells me "If you won't talk to me then I can't help you", then he hung up.
For me, Sweetwater is a LAST resort, and a painful one at that. I swore I'd never order from them again unless it was for an item I had to have and could not get anywhere else in a timely manner. I wouldn't rely on them for info on Fractal devices, or anything else.