Support for 2nd Hand Ultra

Discussion in 'Ultra/Std Discussion' started by Larry James Leger, May 6, 2017.

  1. Larry James Leger

    Larry James Leger
    Expand Collapse
    New here

    Joined:
    May 6, 2017
    Messages:
    1
    Likes Received:
    0
    I purchased an Ultra from Reverb and it's been a year. Now I'm having trouble with the value knob. Was experimenting with different reference tunings (A 432hz, etc ) and when i try to go back up to 440hz it gets to 436 then jumps back to 430! No matter how slow i handle it. My question is there a contact for me. The list contains only direct and dealer purchases. I'd like to be able to buy the parts and replace it myself since i have a few shows lined up and can't send it off
     
  2. Hubertus

    Hubertus
    Expand Collapse
    Forum Addict

    Joined:
    Feb 29, 2012
    Messages:
    1,147
    Likes Received:
    462
    Location:
    Hannover, Germany
    Contact support
    http://support.fractalaudio.com/
     
  3. oscarecroe

    oscarecroe
    Expand Collapse
    Regular

    Joined:
    Aug 16, 2009
    Messages:
    72
    Likes Received:
    8
    Here's the part: http://www.mouser.com/ProductDetail/Bourns/ECW1J-C24-BC0024L/?qs=CrTVAl0CcnL/6UZQUlUsJg==

    Use the word "encoder" in your searches to find more info, encouragement and opinions on this issue.

    ... and I suggest you read this page from top to bottom for possible fixes without replacement :

    https://forum.fractalaudio.com/threads/ultra-encoder-issue.109276

    Know that everything above,and more, is available if you word your Forum search properly. Part of good practices for being an Axe-FX user is learning how this search engine works! Saves time and/or waiting for someone to help you out.

    Good luck!
     
  4. DJD100

    DJD100
    Expand Collapse
    Veteran

    Joined:
    Jan 23, 2009
    Messages:
    504
    Likes Received:
    15
    If you can solder and desolder on PCB boards, you can replace the encoder relatively easily (did mine years ago, took about 1/2 hour).
     

Share This Page