I had a problem with the D string on a set of Stringjoys pure Nickel, the end felt like there was no core string and when I strung it it was just totally dead..anyway emailled Stringjoy about it & got this reply..nice response & post as its worth knowing that u need a bit more care stringing with the Nickels..video at the botttom
Hi Chris,
Thank you for reaching out and for your support - Sorry you had a bad experience with one of our Broadways. Our Broadways feature pure-nickel wrap wire with a round core. This unique, vintage-style construction results in a unique installation process as well - just in case you weren't aware. Here is a video we made about it! This kind of thing can happen when the string gets trimmed before it gets installed on the tuners.
Broadways: History and Installation
Fear not, we've got your back on this one. I'd be glad to have the production team send a couple replacement strings along to you with your next order, or we can ship it on its own, we'd just ask that you pay shipping ($4.95) since this was an international order. Please let me know how you'd like to proceed..
Please let me know if there are any questions I can answer, or anything else I can help with in the meantime.