Recording help

I'm in the EXACT same boat as the OP.

Purchased an Ax8 + 6i6 and am now trying to use Pro Tools First, "bundled" with the 6i6, to record some guitar. The pedal and interface are working great but for some reason the DAW keeps reverting to a sample rate of 44.1 kHz, regardless of the options selected in the software. So I can't record or playback anything. Hell, even when I start up PTF it asks me the sample rate I would like to use. I go ahead and select 48 kHz and lo and behold PTF reverts back to 44.1 kHz.. for no reason.. why even have the option to change the sample rate if it's going to ignore it??

In addition, there is an option to change the sample rate under Setup -> Hardware -> ASIO Control Panel. Guess what, I select 48 kHz and PTF goes and uses 44.1 kHz. Seriously, what moron created this software and how did they screw it up so bad. I'm not asking for miracles here.
 
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UPDATE:

Found the solution.

Before installing the Pro Tools First specific driver you need to uninstall ALL of the USB drivers bundled with the Focusrite Control software first. WARNING: Installing the Pro Tool First specific driver AFTER the Focusrite Control software drivers are installed seems to cause the issues discussed in this thread.

Actually the real problem is that Focusrite's documentation is unbelievably useless. I mean look at this.
Exhibit A: https://us.focusrite.com/downloads/pro-tools-first-driver
Exhibit B: https://support.focusrite.com/hc/en...ett-2nd-Gen-with-Pro-Tools-First-Windows-Only
Exhibit C: https://support.focusrite.com/hc/en...rst-alongside-other-DAW-software-Windows-Only

Simply put, Exhibit A tells you to go to Exhibit B which tells you to go to Exhibit C which doesn't tell you ANYTHING about how to properly install the drivers.

Here is how I uninstalled the bundled drivers and installed the specific one (also see note below)
  • Power on the Focusrite 6i6
  • Under Device Manager -> Sound, video and game controllers; right-click and uninstall the following
    • Focusrite USB Audio
    • Focusrite USB MIDI In
    • Focusrite USB MIDI Out
  • Under Device Manager -> Focusrite Audio; right-click and uninstall the following
    • Scarlett 6i6 USB
    • USB Audio Root
    • Third one (can't remember the name)
  • Go to the following three directories and run (double-click) the uninstaller files (e.g. unins000.exe)
    • C:\Program Files\FocusriteUSB
    • C:\Program Files\FocusritePCIe
    • C:\Program Files\Focusrite
  • Download and Install the Pro Tools First driver from the link near the bottom of the page
  • Restart PC
  • Open Pro Tools by holding down the 'N' key + clicking on the desktop icon as mentioned above the Need further help? section on the driver download page.
  • Select the Focusrite USB and 48 kHz options. Now everything should work!

Note: In lieu of the uninstall steps above, the following may work as well. I came across it after I had already uninstalled everything:
https://support.focusrite.com/hc/en-gb/articles/206850359-Uninstalling-Scarlett-MixControl-from-a-PC

Hope this helps!
 
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David H said:
Great that you got it working; and thanks for reporting your solution. So, I'm guessing you reinstalled Focusrite after installing the PTF driver and restarting the computer?
Click to expand...
Good catch, eventually I did.

At first, I ran PTF (successfull@ 48 kHz ) without having Focusrite installed. The reason I didn't install Focusrite right away was because I was concerned that the bundled driver may interfere with the PTF one. After I confirmed that PTF worked with the new driver, I reinstalled Focusrite and double-checked that PTF still worked (@ 48 kHz) and it did.

Thanks again for catching that!
 
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