Glenn DeLaune
Inspired
Hi guys, just wanted to share my experience with FAS Customer support.
Background story:
My AX8 is mounted to a Pedal Train Pro with a couple of EV-1's and some other stuff and it travels in this Huuuuuge
case that fits the AX8 with an additional side compartment for cables and things. It's just too darn big to bring into my studio so I just carry the pedal train pro board in and leave the case in my garage.
Well, a couple weeks ago I was a little late for rehearsal so in a hurry, I grabbed up my wires and the board and headed out the door. Little did I know, I had forgot to unplug a USB cable that was connected to the AX8. So here I am going out the door, I close the door, took a couple steps and I felt a tug and heard a POP!! Looked down and I saw the USB cable on the ground, half outside and the other half inside the closed door. So I'm like, WTF!! Then it hit me, I knew I had damaged that USB connector in the AX8.
Sure enough, got back from rehearsal and the USB connector was broken. Contacted FAS Customer support and started a support ticket. Within 5 minutes I had my RMA# and return instructions. This was way after business hours too! I sent the unit to FAS Repair, they received it and the very next day sent it back to me repaired. That's what I call Excellent Customer support!!
So, Big shout out to Mark Day and Charlie for really taking care of me. Naturally I had to pay for the repair and shipping both ways and it was an expensive lesson.
Just wanted to tell my story. Way to go guys!!
Background story:
My AX8 is mounted to a Pedal Train Pro with a couple of EV-1's and some other stuff and it travels in this Huuuuuge
case that fits the AX8 with an additional side compartment for cables and things. It's just too darn big to bring into my studio so I just carry the pedal train pro board in and leave the case in my garage. Well, a couple weeks ago I was a little late for rehearsal so in a hurry, I grabbed up my wires and the board and headed out the door. Little did I know, I had forgot to unplug a USB cable that was connected to the AX8. So here I am going out the door, I close the door, took a couple steps and I felt a tug and heard a POP!! Looked down and I saw the USB cable on the ground, half outside and the other half inside the closed door. So I'm like, WTF!! Then it hit me, I knew I had damaged that USB connector in the AX8.
Sure enough, got back from rehearsal and the USB connector was broken. Contacted FAS Customer support and started a support ticket. Within 5 minutes I had my RMA# and return instructions. This was way after business hours too! I sent the unit to FAS Repair, they received it and the very next day sent it back to me repaired. That's what I call Excellent Customer support!!
So, Big shout out to Mark Day and Charlie for really taking care of me. Naturally I had to pay for the repair and shipping both ways and it was an expensive lesson.
Just wanted to tell my story. Way to go guys!!
