Randy4Guitars
Power User
Man this sucks. It had a minor problem of crashing when I moved the lid past 90 degrees sometimes, otherwise it was in perfect shape. Sent for repair under warranty and now they want me to pay $700.
I spent $1,500 on a new top of the line HP laptop last year. It's got a nice 4K vid card, really fast, 32 gigs, big 4K screen (don't waste your money on this), and does everything I want. But the warranty was expiring and I talked to HP about the crashing issue and they agreed it sounded like a warranty repair, so they sent me a nice box with packaging and I returned it via fedex. Two weeks later, they want me to pay $700 because it looks like it's been drop kicked across town and they send me these pics. The thing looked brand new when I sent it and I'm not paying them $700. Since I didn't take pictures when I shipped it back, I guess the best I can do is either hope they will give me a huge break on the repair, or I can tell them to suck eggs, and I'm never buying another crappy product from them, and go buy something else.
Anyone have any advice on how to deal with support on something like this?
I spent $1,500 on a new top of the line HP laptop last year. It's got a nice 4K vid card, really fast, 32 gigs, big 4K screen (don't waste your money on this), and does everything I want. But the warranty was expiring and I talked to HP about the crashing issue and they agreed it sounded like a warranty repair, so they sent me a nice box with packaging and I returned it via fedex. Two weeks later, they want me to pay $700 because it looks like it's been drop kicked across town and they send me these pics. The thing looked brand new when I sent it and I'm not paying them $700. Since I didn't take pictures when I shipped it back, I guess the best I can do is either hope they will give me a huge break on the repair, or I can tell them to suck eggs, and I'm never buying another crappy product from them, and go buy something else.
Anyone have any advice on how to deal with support on something like this?