No USB Connection

sprint

Axe-Master
Just got my AxeIII and trying to connect Fractalbot and/or Axe-Edit III and cannot make a connection over usb. No AxeFxIII MIDI IN or AxeFxIII MIDI OUT port appears in the dropdown in either Fractal bot or Axe Edit.

I've tried changing usb cables and ensuring that I connect the usb-c end of the cable first as suggested in the manual but no luck. I've also tried rebooting the computer and AxeFx3.

In the Axefx3 utilities/USB menu I see a 50% bar on USB IN but nothing on USB OUT (manual indicates I should be seeing 50% on OUT)

I have also tried changing the USB buffer size at the Axefx3 end.

Axefx3 came pre-installed at USB 1.06 / FW 1.14.

I'm using a Macbook Pro late 2016 @ macos 10.13.6

Must be something simple I'm missing but I don't really know where to go from here. Any suggestions are welcomed.
 
Contact support.

Thanks

Made some progress - switched from Macbook pro to Mac Mini and all is good (phew ! - not a hw issue). Noted the same issue in another thread - seems to be either a MBP usb-c port issue of some kind, or, possibly a conflict with previous Axefx II driver install.

I'll have to get it solved before my wife notices her Mac Mini is missing.
 
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