Search4Tone
Inspired
This was a very expensive piece of gear to have problems right out of the box.
I agree. The downside is you'll experience a delay, which sucks. The upside is they will fix it and it WILL work, and it will work well.
It's a rare event but it happens occasionally. What they should do is send you a new unit and fix that one later as time permits. Don't know if that will happen but if it's "broken" and resetting and loading new firmware and patches doesn't fix it any other mail order company would send you a new piece of hardware and take the broken one back. All of the major online retailers have this policy with the exception of Apple products which they will not replace - you have to send a brand new broken Apple product to be repaired or replaced at Apple's discretion and wait. That policy blows IMO. That's one reason I don't buy Apple products.
BTW, I am not saying Apple is better/worse than any other brand and am NOT trying to insult Apple products - only their online return policy. They make excellent products.
Good luck with your unit. These's a good chance as others have pointed out that it's just a firmware corruption problem (a glitch perhaps when it was loaded at the factory) and something that can be corrected without sending it back.
I can also understand being annoyed (and pissed) that a product costing that much is defective. Once all is set straight you'll feel much better. You had EXTREMELY BAD luck that very, very few people experience.
Ignore those that criticize you for complaining in your first post. You're complaints are justified IMO. But your second step if not your first should be to contact support.
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