I'm pretty frustrated with the support process at this point. If I'm lucky I will get the replacement unit next week, and out of the 6 weeks it will have been since I ordered the Axe FX III, UPS will have had it longer than I have.
I was told the best they can do is send out a replacement the day my unit arrived. It arrived today, and it appears no replacement got sent. My last two replies to support have gone unresponded. One from May 3rd, and one from today. Today I got an alert that my unit had arrived, and one requesting the replacement get shipped out, but no shipping confirmation, and no shipping notification.
My unit was bad out of the box; there wasn't even a concession for faster return shipping, when I asked about speeding up the process, and let them know it would impact the shows I have lined up.
I had a Matrix Power amp go bad out of the box a couple of years ago. They had a replacement unit in UPS's hands the next day. I was back up and running before the end of the week.
I'm surprised a company of this stature, with products of this tier, does not allow for cross-shipping of warranty replacements, especially on brand-new flagship products. Since the return tag they sent is ground shipping, and the replacement will be send ground, that's pretty much a guarantee of two weeks down time, for those of us on the west coast.
Is two weeks of down-time the expected outcome anytime something goes wrong under warranty?
I was told the best they can do is send out a replacement the day my unit arrived. It arrived today, and it appears no replacement got sent. My last two replies to support have gone unresponded. One from May 3rd, and one from today. Today I got an alert that my unit had arrived, and one requesting the replacement get shipped out, but no shipping confirmation, and no shipping notification.
My unit was bad out of the box; there wasn't even a concession for faster return shipping, when I asked about speeding up the process, and let them know it would impact the shows I have lined up.
I had a Matrix Power amp go bad out of the box a couple of years ago. They had a replacement unit in UPS's hands the next day. I was back up and running before the end of the week.
I'm surprised a company of this stature, with products of this tier, does not allow for cross-shipping of warranty replacements, especially on brand-new flagship products. Since the return tag they sent is ground shipping, and the replacement will be send ground, that's pretty much a guarantee of two weeks down time, for those of us on the west coast.
Is two weeks of down-time the expected outcome anytime something goes wrong under warranty?