MATRIX is still in business.

Had mine for a while too, no issues, and if blow a speaker that's the amps fault? I'm not sure about that, it all of a sudden pushes more watts without being manually turned up? Is that possible even? A voltage overload? Wouldn't that fry any speaker from any amp?
It is possible for an amp to fail in such a way that it destroys a speaker....but it isn't common. It's usually user error.
 
Hi guys,

Matrix is still very much in business at the moment and I'll give you a potted history of what's been happening if you want. So yes there were two factories, one in the UK and one in the US. The US one moved from Ventura up to Idaho. Few different reasons, California costs being one, so Andy bought some land, set up and built a factory up there and also rented some factory space as well. The UK side unfortunately had to close. Basically Brexit and the Pandemic did a double whammy which meant we couldn't keep the UK side running. Robin who was looking after the UK factory is still in the same location and looks after and builds the PA amps that we used to do and runs it as a separate entity. We still do servicing repairs etc in the UK for the UK and EU customers. I'm still in the UK so more often than not when a lot of emails come through I'll be asleep because of the time difference but do get caught up but there is a bit of a lag sometimes. Apologies for that.

So the US side of things is still going. However as I've been explaining to a few customers via emails, we are like many others, at the mercy of the global issues that is causing a massive shortage of parts and supply chain issues. It started during the pandemic and hasn't resolved itself yet and in some cases has got worse. We're seeing backorders on parts now of up to a year! That is why a lot of stock is missing at the moment. We just cannot get a production run sorted as basically it would be half a circuit board only completed. Andy is trying his best on some amps to get ones and twos built up when he can scavenge parts. We luckily bought out pretty much all the remaining stock of MosFets (that we use) in the world and we do have parts that we'll keep for repairs that may arise.
The current stock we have is running low I'm sad to say. That's the 800 and 1000 1U amps.

The bright side is that Andy a couple of years ago decided to start doing his own anodising (as local companies left a bit to be desired) so he set his own facility up. During the pandemic when we could not get materials Andy then started doing work for other companies (most notably a large company involved in weapons accessories). This kept Matrix afloat and still does to a large extent so even when and if the amps run out, Matrix will not cease to be and shuffle off this mortal coil, but thankfully just go into hibernation for a bit, weather out the storms looming and hopefully come back when things clear up.
So that's the current situation. We're here and hope to be for a while. I'll still answer emails even if the amps run dry and we'll still be doing repairs and servicing. Fingers crossed things get better for everyone's sakes but as I say, we'll try and weather the storms even if we have to hibernate for a bit.

John

Yep, I know Andy well. I had an hour convo with him on the phone a few weeks back. What @Lightningboy said is spot on. It is what it is right now. I have a few Matrix products and want to buy a couple FR10's for my F9, but that aint happening anytime soon:(
 
Had mine for a while too, no issues, and if blow a speaker that's the amps fault? I'm not sure about that, it all of a sudden pushes more watts without being manually turned up? Is that possible even? A voltage overload? Wouldn't that fry any speaker from any amp?
I assume you’re addressing me. The amp worked for about 2 months then it fried a speaker while onstage. The amp stopped working when it did. If you read the above link to the thread you would have the whole story. Obviously the amp went bad and was acknowledged to have gone bad by Matrix. I don’t know what the technical problem with it was because they never looked at it to fix it. They never communicated with me and went silent for two months while I waited in the dark without a power amp. I play 2-3 gigs per week and needed an amp. I was using a crappy JBL speaker in the meantime but needed to move on. I gave them every chance to do the right thing and they stayed silent. PayPal got my money back and I got a Seymour Duncan amp. It works perfectly with no issues. Glad yours is working. Not everything is operator error because yours works.
 
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I assume you’re addressing me. The amp worked for about 2 months then it fried a speaker while onstage. The amp stopped working when it did. If you read the above link to the thread you would have the whole story. Obviously the amp went bad and was acknowledged to have gone bad by Matrix. I don’t know what the technical problem with it was because they never looked at it to fix it. They never communicated with me and went silent for two months while I waited in the dark without a power amp. I play 2-3 gigs per week and needed an amp. I was using a crappy JBL speaker in the meantime but needed to move on. I gave them every chance to do the right thing and they stayed silent. PayPal got my money back and I got a Seymour Duncan amp. It works perfectly with no issues. Glad yours is working. Not everything is operator error because yours works.
Not necessarily addressing you, I have seen others post matrix/amp fried their speaker..I've read an amp always has to have a load attached to it, never the other way around, I could see an amp blowing a speaker by overpowering the speaker with wattage, the matrix is a powerful amp so I wouldn't deem it impossible. I would seem like a level has to come from somewhere , I know it sucks for you , sorry to hear, glad you got reimbursed.
 
I have the GT1000FX, had a CFR12 that i was stupid enough to sell thinking I'd go the IEM route. IEM is a hassle when the rest of the band isn't on IEM's, and now I can't seem to find the CFR12's for sale anywhere. Are they discontinued?
 
Had mine for a while too, no issues, and if blow a speaker that's the amps fault? I'm not sure about that, it all of a sudden pushes more watts without being manually turned up? Is that possible even? A voltage overload? Wouldn't that fry any speaker from any amp?
This recalls a college electronics class where were to build a primitive video driver. The professor had just finished saying "don't worry, software cannot damage hardware" when a loud pop and plume of smoke erupted from the CRT I was driving :)
 
Software definitely can damage hardware.

Anyone remember stuxnet?
Can you say, overspin?


Baby Thank You GIF
 
I toured with a single GT1000FX for six years and never had an issue. I took it all over the US, Europe, South America, Australia/New Zealand, Japan, China, and the Pacific Rim indoor and outdoor in every climate you can imagine and it always delivered. They’re built really well and my backup unit never had to be used. You should be fine in Asia as long as you’ve got clean power. We always had our power running at 110-120v no matter where we went.

I'll second this. Both the GT800FX 1U and GT1000FX 1U have stood the test of time, touring wise in all climates at venues from the local bar to running stereo 4x12s at arenas. Running Bridge mode etc etc. Never had an issue. They've also been a mainstay in shooting IRs for myself and for clients. Mine look like War relics but still run like a dream.

Andy was always a gem to work with locally when Matrix was based in Ventura. It was wonderful to drop by and chat also chat at the LA amp show.
 
Hi guys,

Matrix is still very much in business at the moment and I'll give you a potted history of what's been happening if you want. So yes there were two factories, one in the UK and one in the US. The US one moved from Ventura up to Idaho. Few different reasons, California costs being one, so Andy bought some land, set up and built a factory up there and also rented some factory space as well. The UK side unfortunately had to close. Basically Brexit and the Pandemic did a double whammy which meant we couldn't keep the UK side running. Robin who was looking after the UK factory is still in the same location and looks after and builds the PA amps that we used to do and runs it as a separate entity. We still do servicing repairs etc in the UK for the UK and EU customers. I'm still in the UK so more often than not when a lot of emails come through I'll be asleep because of the time difference but do get caught up but there is a bit of a lag sometimes. Apologies for that.

So the US side of things is still going. However as I've been explaining to a few customers via emails, we are like many others, at the mercy of the global issues that is causing a massive shortage of parts and supply chain issues. It started during the pandemic and hasn't resolved itself yet and in some cases has got worse. We're seeing backorders on parts now of up to a year! That is why a lot of stock is missing at the moment. We just cannot get a production run sorted as basically it would be half a circuit board only completed. Andy is trying his best on some amps to get ones and twos built up when he can scavenge parts. We luckily bought out pretty much all the remaining stock of MosFets (that we use) in the world and we do have parts that we'll keep for repairs that may arise.
The current stock we have is running low I'm sad to say. That's the 800 and 1000 1U amps.

The bright side is that Andy a couple of years ago decided to start doing his own anodising (as local companies left a bit to be desired) so he set his own facility up. During the pandemic when we could not get materials Andy then started doing work for other companies (most notably a large company involved in weapons accessories). This kept Matrix afloat and still does to a large extent so even when and if the amps run out, Matrix will not cease to be and shuffle off this mortal coil, but thankfully just go into hibernation for a bit, weather out the storms looming and hopefully come back when things clear up.
So that's the current situation. We're here and hope to be for a while. I'll still answer emails even if the amps run dry and we'll still be doing repairs and servicing. Fingers crossed things get better for everyone's sakes but as I say, we'll try and weather the storms even if we have to hibernate for a bit.

John
Andy is a good person old salty dog that build amazing amps!
 
I have an "old" GT1000FX I don't use often, but am very happy to have.
Matrix also were of great help to me once, so in theory I'm a fan for life — unless bad rap totally overtakes...
[update] Read the other thread now... Sad :(

I've read an amp always has to have a load attached to it
https://usa.matrixamplification.com/faq/technical-product-guides.html?___SID=U

Do I have to connect a speaker to both outputs of the amp?
"NO. Unlike tube amps which may be damaged by having no load (speaker) attached, solid state amps are perfectly fine having nothing connected to them. The rack amps we do are two mono bloc amps in one casing, so in effect two separate amps in one box. It is fine to just use one channel and run the other with nothing connected. The only “kryptonite” for solid state amps is generally linking or shorting the two channels together either by plugging one output into the other or linking via a speaker that is not truly stereo and separated. If in doubt, run mono and just use one channel. It’s perfectly safe running one channel with no load attached on the other."
 
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They are slow as ever. COVID decimated their USA staff, their area was caught in the middle of forest fire a few years back as well. Their UK sales rep would respond to emails in a timely fashion but the US guy (Andrew -owner) would not respond unless you got "very testy" in your emails to him. My repair turned into a brand new B stock replacement and in the end it worked out for me but it took almost 6 months start to finish. I can only imagine how bad it is now based on the comments above. Sad
I had quite the opposite experience with Matrix, Andy specifically. I had several great phone conversations with Andy BEFORE I was a customer discussing my needs and what amp would work best. Such a great guy and funny as hell. I ended up buying a GT1000FX-1U. Solid as a rock and sounds amazing.
 
Sent my malfunctioning GT1000 to them in August at their suggestion. No evidence they’ve even opened it yet.
This is exactly what I don't understand, the complete lack of communication.

Parts shortages? Say so.

People shortages? Say so, or say you're closed for some period of time, or indefinitely, or something, but say SOMETHING.

Where's the plus in telling a customer to send in a malfunctioning unit for repair, then going dark about it for months?

Personally, I've completely lost confidence in them as a business, don't want to be involved with a company that acts like that.
 
This is exactly what I don't understand, the complete lack of communication.

Parts shortages? Say so.

People shortages? Say so, or say you're closed for some period of time, or indefinitely, or something, but say SOMETHING.

Where's the plus in telling a customer to send in a malfunctioning unit for repair, then going dark about it for months?

Personally, I've completely lost confidence in them as a business, don't want to be involved with a company that acts like that.

Yeah, I had a GT1000 in my cart last night, but stuff like this makes me very reluctant.
 
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