Well glad to hear you at least got your money back. My guess is Paypal gave them no choice. No way will I ever buy a product from them after this. Bottom line is it's just an amp...it's not magic. Far too many reputable quality amp manufacturers out there to have to deal with these kind of shenanigans. Thanks for keeping us posted
Totally agree. After I got it I realized there is really nothing special about it. What appealed to me was it‘s one space and light. I got caught up in the internet hype that it’s the perfect choice for the Axe. I’m going with Seymour Duncan from Sweetwater. At least I know they’re supportive if anything goes awry.
I was actually going with the 170 model. Sometimes I need a cabinet onstage and sometimes not. I’d rather keep it out of my rack so it seems the perfect solution. I’ll just keep it in my bag until I need it.
Then definitely a good choice.
The amp broke down not long after I bought it. I returned it to be fixed since it has a 2 year warranty. I was patient and waited to hear back on the status of it as I’m not one to email them everyday and being a bother. Two weeks later, I receive an email from Matrix saying that the ticket I opened has been closed. It appears to be an automatic form email but I’m not sure. I receive the same exact email again the next day. I respond to the email saying I don’t know what this means and ask if my amp has been fixed. I receive a reply from John saying he’ll check on it. A couple days go by and I hear nothing. I ask again a week later if he can check on it and still nothing. I get Andy’s email and ask what’s going on with my amp. He responds that he’ll look at it the next day if he gets time. Over 3 weeks have passed at this point. At this point I’m fed up about it and ask for a refund if they’re not going to fix it because I play a lot of live shows and need it. I’m using a JBL Eon in the meantime which kind of sucks. No response. A gave it another week or two then go Through PayPal. They contact Matrix to deal with me directly and no response. I escalated the claim through PayPal a week later for them to force the issue. That’s when I got my refund. I gave them every chance to deal with me and they chose to go dark. This is contrary to everything I’ve read about them and their customer service over the years. I don’t know what happened to them. Sorry for the novel but hope this clears things up to anyone reading.
I'm with you - I have had a 1000 for over 8 years now and use it every day with zero issues - and sounds great...
I remember reading all this and it definitely sounds like you gave them every chance to make good on the amp, which is saying alot after a dependability issue would always be in the back of my mind after all of this. I didnt understand the part where you mentioned they didnt want to deal with you directly? So you asked for a refund and they said no? Then paypal was contacted by you and they refunded the money thru paypal? If that's the case everyone who hates PayPal should appreciate there effort and success getting your money refunded. Like it or not that's what PayPal is good for. I had a similar issue. Who knows what's going on with matrix, supply issues, labor.. who knows. Maybe they are not a sustainable company. Glad you got your $ money back. At the end if the day that's a win. I tried the ps170 before I got the matrix. Plenty of power, I wasn't impressed with the sound , however I did not try to adjust anything, for 400 bucks plus tax I figured I'd find something else and maybe add a few hundred more. GL with your end resolve
To be fair, that's a lot of what's special about them.
I think that’s because of what the poster above me said they’re buying powered monitors and I’m also seeing more and more players wearing in ears and don’t use monitors onstage. My band is still using onstage speakers but I’ve filled in for other bands that aren’t using any. I think the demand just isn’t there.
I was speaking more on the sound. It does sound good but I don’t think there’s anything that special about them.
Has anybody been able to buy anything from them since the shift to the States? I tried- no stock and no dates for any stock either. I gave up.
