trb
Experienced
Hello,
I bought in 2013 my AFXII along with 2 Matrix GM50. I'm very pleased with the GM50 sound quality.
In jan 2015 one of my GM50 got some issue with the power on/off switch (some electrical crackling). After a while the GM50 died...
Ok so send it back to Matrix after some very good exchanges with them for the return process.
The issue is: Matrix received the GM50 on March 20th and I still don't have it back home and repaired ! We are on june 6th... So definitevely not pleased. :evil
I have some mail exchanges with the manager, saying me the repair guy will check my amp, and keep me informed, but I have always to puch mails to have feed backs... and a week later receive a polite mail with appologizes for the delay.
Ok so I keep patience but I feel I'm running out of !...
Did you experience bad experience like this with Matrix for repairing (i'm still under warranty) ?
I bought in 2013 my AFXII along with 2 Matrix GM50. I'm very pleased with the GM50 sound quality.
In jan 2015 one of my GM50 got some issue with the power on/off switch (some electrical crackling). After a while the GM50 died...
Ok so send it back to Matrix after some very good exchanges with them for the return process.
The issue is: Matrix received the GM50 on March 20th and I still don't have it back home and repaired ! We are on june 6th... So definitevely not pleased. :evil
I have some mail exchanges with the manager, saying me the repair guy will check my amp, and keep me informed, but I have always to puch mails to have feed backs... and a week later receive a polite mail with appologizes for the delay.
Ok so I keep patience but I feel I'm running out of !...
Did you experience bad experience like this with Matrix for repairing (i'm still under warranty) ?
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