Mac not detecting Axe FX II

Hello all!

I've just received an Axe FX II and am having issues getting my MacBook Pro to detect the unit.

Here's what I've done so far:

  • Installed driver (multiple times)
  • Restart unit and Mac
  • Tried 4 USB cables
  • Straight into Mac
  • Into USB hub

Fractal Bot, Axe Edit, Sound Preferences, Garage Band, or anything else I've looked in are not detecting the Axe FX II.

MacBook Pro Specs:

  • 2019
  • 2.3 GHz 8-Core Intel i9
  • 16gb Ram
Any help is greatly appreciated!
 
Looks like the USB port is shot. I tried multiple cables on a windows laptop as well and got nothing. Returning the unit for a refund.
 
Hello all!

I've just received an Axe FX II and am having issues getting my MacBook Pro to detect the unit.

Here's what I've done so far:

  • Installed driver (multiple times)
  • Restart unit and Mac
  • Tried 4 USB cables
  • Straight into Mac
  • Into USB hub

Fractal Bot, Axe Edit, Sound Preferences, Garage Band, or anything else I've looked in are not detecting the Axe FX II.

MacBook Pro Specs:

  • 2019
  • 2.3 GHz 8-Core Intel i9
  • 16gb Ram
Any help is greatly appreciated!
Restart. What about RESTORE? I’d try that before shipping hassle
 
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