Jumpy Value Knob

AZG

Experienced
I received an Axe-FX II last week and I am having a problem with the Value knob. When I turn it in the up direction it only occasionally increments the value up by one. Often it does not do anything until it clicks 3 or 4 times. However, going in the down direction usually works as expected. Anyone else have this problem? I am wondering if this is a hardware problem or if it is a bug in the firmware?
 
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