I don`t agree. I posted some wishes the last years and most of them get ignored, but even so i don`t agree with you: Adressing a wish is what it is: A communication line to adress something you wish. If this would include a "guarantee" of adaption and response (yes - will happen; yes - could happen; no - won`t happen) this would be a nightmare for FAS. A commitment to response every wish ever adressed. Next step? Explain and justify why something would not happen, don`t happen es fast as customers want, etc. .... Don`t make any sense to me. There is a difference to be FAS as employee of its customers or FAS take care of it`s customers. They do the second and thats fine.
I'm not saying it SHOULD be done; I'm saying, since it's not, don't be surprised when people respond in an uninformed and/or confused fashion.