HELP!

[kenobie72]

so the tech support said its most likely a bad board and that i need to send it back, ill let you know if they fix it or not.

 

[Bruce Sokolovic]

so the tech support said its most likely a bad board and that i need to send it back, ill let you know if they fix it or not.

Bad fractal board?

 

[FractalAudio]

so the tech support said its most likely a bad board and that i need to send it back, ill let you know if they fix it or not.

I doubt that. If playback is working fine it's highly unlikely the board is defective.

 

[GotMetalBoy]

so the tech support said its most likely a bad board and that i need to send it back, ill let you know if they fix it or not.

Did tech support remote into your PC to make sure the drivers and settings are correct? If not, and you speak English, send me a PM and we can figure out a time to call each other and I'll remote into your PC with TeamViewer and make sure everything is correct because it's going to cost you at least $80 for back and forth shipping. I've helped a bunch of people on here setup their gear and PC's.

 

[Patzag]

so the tech support said its most likely a bad board and that i need to send it back, ill let you know if they fix it or not.

Did you set Studio One to 24 bits?
Did you make the Axe FX the Master?

 

[kenobie72]

I doubt that. If playback is working fine it's highly unlikely the board is defective.

it seems odd to me as well but the tech support said that its a common issue i guess.

 

[kenobie72]

Did tech support remote into your PC to make sure the drivers and settings are correct? If not, and you speak English, send me a PM and we can figure out a time to call each other and I'll remote into your PC with TeamViewer and make sure everything is correct because it's going to cost you at least $80 for back and forth shipping. I've helped a bunch of people on here setup their gear and PC's.

no they did not and i would appreciate it if we can figure something out

 

[kenobie72]

Did you set Studio One to 24 bits?
Did you make the Axe FX the Master?

not yet i didnt have time to try it yesterday

 

[kenobie72]

now the thing wont even connect to my daw

 

[Zedhed]

Contact support again.

 

[kenobie72]

I sent it in and will let you guys know what I hear back

 

[kenobie72]

hey all i was sent a new unit and it worked right away. thanks for all the help and thanks to fractal for being quick with the replacement

 

[bradlake]

hey all i was sent a new unit and it worked right away. thanks for all the help and thanks to fractal for being quick with the replacement

Now the big fun begins

 

[kenobie72]

Fun I have been looking forward too

 

[kenobie72]

 

[kenobie72]

here's my first try with the axe, all parts done on 13' Les Paul standard