Ben Randolph
Power User
Hey forum peeps. Just needed to vent a bit.
Saturday before last, June 1, I placed an order with a GC Gift Card in store for a Friedman 412 cabinet. The employee at the store informed me that the cabinet is in stock for shipping and should probably ship out on Monday, reaching my house around Wednesday or Thursday. On Sunday morning at around 4am I get an email that said a FedEx shipping label has been created, with an scheduled delivery date of Wednesday 6/5. Cool, I think.
By Wednesday, the tracking number shows no update. Wednesday comes and goes with no cabinet delivered. I call GC customer service and Fedex. I've had Fedex tracking numbers not change status, then suddenly find a delivery on my doorstep. So, GC and I agree to wait until Friday. No cabinet is delivered on Friday.
Friday, 6/7 I call Fedex and they tell me that they've never received the shipment. I call GC back and they put a trace on the package. The rep at GC tells me what he thinks happened is that someone printed out a Fedex shipping label, then realized that the cabinet is too large to ship via Fedex, so they were shipping with a freight company that would call me to schedule delivery.
I call GC back today to check on the status of the trace and a rather unhelpful rep informs me that a trace takes 10 business days to complete! After 10 business days, this will be over 3 weeks from when I placed my cabinet order.
Just your opinions, since that cabinet still shows in stock with Guitar Center. Should call back and demand that they ship me a new cabinet and then return the lost cab if and when it shows OR see if I can cancel the order while it's still being traced OR just suck it up and wait, figuring that eventually I'll get a cabinet?
Thanks!
Saturday before last, June 1, I placed an order with a GC Gift Card in store for a Friedman 412 cabinet. The employee at the store informed me that the cabinet is in stock for shipping and should probably ship out on Monday, reaching my house around Wednesday or Thursday. On Sunday morning at around 4am I get an email that said a FedEx shipping label has been created, with an scheduled delivery date of Wednesday 6/5. Cool, I think.
By Wednesday, the tracking number shows no update. Wednesday comes and goes with no cabinet delivered. I call GC customer service and Fedex. I've had Fedex tracking numbers not change status, then suddenly find a delivery on my doorstep. So, GC and I agree to wait until Friday. No cabinet is delivered on Friday.
Friday, 6/7 I call Fedex and they tell me that they've never received the shipment. I call GC back and they put a trace on the package. The rep at GC tells me what he thinks happened is that someone printed out a Fedex shipping label, then realized that the cabinet is too large to ship via Fedex, so they were shipping with a freight company that would call me to schedule delivery.
I call GC back today to check on the status of the trace and a rather unhelpful rep informs me that a trace takes 10 business days to complete! After 10 business days, this will be over 3 weeks from when I placed my cabinet order.
Just your opinions, since that cabinet still shows in stock with Guitar Center. Should call back and demand that they ship me a new cabinet and then return the lost cab if and when it shows OR see if I can cancel the order while it's still being traced OR just suck it up and wait, figuring that eventually I'll get a cabinet?
Thanks!