I'd suggest contacting support.
Now you can post pictures.
Yes, definitely a “not supposed to be like that” mechanical issue, though I can’t say failure as I don’t know what caused it. In the USA, go to this page for assistance: https://www.fractalaudio.com/getting-help/
Unfortunately right from the start and brand new any type of moving mechanical switch is only rated for so many cycles. With higher quality switches it’s a large number, larger than the likely life of the product. (Hopefully) But the nature of how they must be constructed (form and cost considered) they will fail eventually. If you ever taken apart a cheap version you would see how fragile they can be. As far as I can tell the Fractal hardware is above standard quality. I guess what I saying is there wouldn’t need to be any “outside normal parameters use” to have this happen. More likely an oddball factory assembly and/or mechanical defect.
Agreed, anything mechanical is on its way to failure from the first use. The devil is in the details, as they say, and I was staying away from assuming anything based on the very limited information in the OP or follow-up picture. It’s broken, no doubt! Just curious to know if there is anything else to consider on how it came to be that way.Unfortunately right from the start and brand new any type of moving mechanical switch is only rated for so many cycles. With higher quality switches it’s a large number, larger than the likely life of the product. (Hopefully) But the nature of how they must be constructed (form and cost considered) they will fail eventually. If you ever taken apart a cheap version you would see how fragile they can be. As far as I can tell the Fractal hardware is above standard quality. I guess what I saying is there wouldn’t need to be any “outside normal parameters use” to have this happen. More likely an oddball factory assembly and/or mechanical defect.
I agree stomping hard will accelerate things.
Yes, I do too definitely want to know more details. This is one of those “bummer simple, but puts out commission” types of things. I just wanted to expound a bit of my expertise so to speak. I did a good bit of mechanical and electrical testing on interconnects, cables, switches, etc. at one time. I guess it’s hard to put to sleep those things we did for years.Agreed, anything mechanical is on its way to failure from the first use. The devil is in the details, as they say, and I was staying away from assuming anything based on the very limited information in the OP or follow-up picture. It’s broken, no doubt! Just curious to know if there is anything else to consider on how it came to be that way.
A holdover from decades of crime investigations, I’m sure!
I will contact support and let you know what I find out. It is under warranty. Thank you for your help
