FM3 Lockups/freezing

Tplesko

Inspired
Hi all, this is the 4th Fractal product I have had and I have never had an issue with the unit freezing. The use case is that I am converting AX8 files (and a few Axe III patches) using Fractal and, regardless of size, after a few seconds or a minute the FM3 locks up and FM3 Edit sits on "Communicating" for a while before it times out. Some of these are very simple patches and the unit actually has frozen on me just playing a time or two, which is unnerving. Any thoughts or ideas? Reset to factory (I dont prefer to do this as I will have a lot of cab imports to do again, but I can if that will help)?

Thanks in advance,
 
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