John Kelley
New Member
Sorry for the delay - I sent my FM3 to Fractal via RMA (contact support if you haven't already). They did some work and returned the unit in about a week but the same problem began all over again. I notified support and returned again and in a couple days received a replacement FM3. Fractal kept the original unit to have analyzed by one of their engineers. I don't know what they discovered but I would imagine they have it worked out by now. The new unit is working like a champ. I can't speak more highly of Fractal's A1 customer service, I mean really the very best.
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