yup anything helps. i'm aggregating the reports to look for similarities. thanks!I received my FM3 on 9/10 and had my first freezing issue today after not previously experiencing any issues.
I can’t reproduce it, but I had just created a new preset as I’d done a couple dozen times. It all seemed fine and then I hit a footswitch to go to another preset.
- The unit stopped making sound.
- None of the buttons or knobs responded.
- The 1st and 3rd footswitch text strips had their preset names, while middle one said “MstrLayout” or something like that.
- The FM3 was securely attached to my 2020 iMac via the USB cable.
- I was using FM3 Edit to create the preset and make changes.
- I think Apple Logic was running in the background because I’d used it an hour before and when I turned off the FM3, I got the message that says “The last used interface is not connected blah blah blah”. So I believe the FM3 was connected to both FM3 Edit and Logic via USB.
Not sure if any of this is useful but that’s as much as I can remember.
I just tried reproducing it this way and was unable to several times. Tried both with and without the USB connected to the FM3 when opening FM3 Edit, then plugging the USB cable in or unplugging then plugging in the USB cable.I can confirm this behavior. Easy way to reproduce it: Open FM3 edit and cycle the USB connection (e.g. putting and inserting the USB cable). Froze the complete unit, except audio for me.
Only FM3 Edit running, no DAW openend.
That is what I have been wondering. Difficult to reproduce at FAS and problems identifying common configurations with users reporting the freeze ups. Hmmmmmm....Thought - I’m on my second FM3, the first locked up several times. The second hasn’t once.
Could it be a hardware fault in some units?
Just trying to help
Thought - I’m on my second FM3, the first locked up several times. The second hasn’t once.
Could it be a hardware fault in some units?
Just trying to help
Okay, did you power cycle the unit, so that FM3 Edit tries to connect to the FM3 and says "communicating"? I toggled my USB in this phase, reproducibility was 3/3.I just tried reproducing it this way and was unable to several times. Tried both with and without the USB connected to the FM3 when opening FM3 Edit, then plugging the USB cable in or unplugging then plugging in the USB cable.
I did have issues with the USB connection on the first FM3 unit I received- it wouldn't connect at all to any computer. Sent it to FAS for repair and eventually received a replacement unit and have had zero issues since. Nothing with FM3 Edit, any other USB related issues nor have I experienced any reported issues that seem to be related to firmware updates.
Does this happen fairly reliably on a particular preset? If so, could you please send me said preset and your system settings? If you're using an external FC or switch to do the scene changes, that would also be useful to know. Feel free to message me directly if you prefer.My guess would be that there's a race condition. In my patches, I'm using 65%+ CPU and when I experience the freeze, it's when I'm switching between scenes somewhat rapidly (e.g. at the beginning of a song I switch to scene 3 but then quickly switch to 4 since that's really the one I wanted). It could also be that making expression control changes at around the same time as switching scenes hits this.
In my case each of the three switches is a toggle switch + long press. E.g. switch 3 toggles between two Lead scenes and a long press increments the view. This is working pretty well and enabled me to not need the omg9 as much as I thought I would
(I still have that option though)
Does this happen fairly reliably on a particular preset? If so, could you please send me said preset and your system settings? If you're using an external FC or switch to do the scene changes, that would also be useful to know. Feel free to message me directly if you prefer.
PM'd my settings and the preset I was using. Thanks for following up.Does this happen fairly reliably on a particular preset? If so, could you please send me said preset and your system settings? If you're using an external FC or switch to do the scene changes, that would also be useful to know. Feel free to message me directly if you prefer.
I received my FM3 on 9/10 and had my first freezing issue today after not previously experiencing any issues.
I can’t reproduce it, but I had just created a new preset as I’d done a couple dozen times. It all seemed fine and then I hit a footswitch to go to another preset.
- The unit stopped making sound.
- None of the buttons or knobs responded.
- The 1st and 3rd footswitch text strips had their preset names, while middle one said “MstrLayout” or something like that.
- The FM3 was securely attached to my 2020 iMac via the USB cable.
- I was using FM3 Edit to create the preset and make changes.
- I think Apple Logic was running in the background because I’d used it an hour before and when I turned off the FM3, I got the message that says “The last used interface is not connected blah blah blah”. So I believe the FM3 was connected to both FM3 Edit and Logic via USB.
Not sure if any of this is useful but that’s as much as I can remember.
No, didn't see that as part of the process. I'll let others try stuff I normally don't do with gear.Okay, did you power cycle the unit, so that FM3 Edit tries to connect to the FM3 and says "communicating"?