Ghettoboy_gtr
New Member
Hi guys. yesterday fm 3 edit and fractal bot stopped connecting to my fractal. I don't know if it's a mechanical breakdown or a beta firmware bug. I use Mac book pro. share your thoughts, I will be glad of any information.
The first thing Support will say to check is the USB cable; Make sure it's good quality and not too long; My FM3 sits behind me on the floor at the end of a 10' USB and it connects reliably.Hi guys. yesterday fm 3 edit and fractal bot stopped connecting to my fractal. I don't know if it's a mechanical breakdown or a beta firmware bug. I use Mac book pro. share your thoughts, I will be glad of any information.
I tried to enable it on different computers. the problem remains. I'm already starting to worry about mechanical damage to the usb chip or connector. hard reset didn't help either.The first thing Support will say to check is the USB cable; Make sure it's good quality and not too long; My FM3 sits behind me on the floor at the end of a 10' USB and it connects reliably.
Next they'll want to know whether there's a non-powered USB hub because those can be trouble. Hubs can cause all sorts of weird problems so I only connect my FM3 and FX3 to the ports on the back of my Mac and all drives are off a good powered hub, and incidental chargers sit on a third powered hub that's connected to the computer, but doesn't need to be because those devices only want power, not signals.
Power down the laptop, disconnect all other USB devices except the FM3, then power up the laptop again. If Edit can see the FM3 then there's probably a conflict with one of the other devices. USB should arbitrate that so I'd try plugging the others in one by one and see if they all continue to work. Sometimes you need to move the devices around to different ports.
Since Edit could see the FM3 before and then stopped you might need to reset the SMC chip. There are lots of directions how on the internet.
That isolates the problem to the FM3 or the USB cable if you used the same cable.I tried to enable it on different computers. the problem remains. I'm already starting to worry about mechanical damage to the usb chip or connector. hard reset didn't help either.
in my country there are no distributors, there are no fractal service centers. sending it to America is very long and expensive. rather, I am obliged to help myself.I have a III and have the same problem. Sent it to Fractal for repair. It’s been close to 3 weeks without my axe fx III. Looks like the usb port is the first one to fail in these products.
Fractal Support will still help you diagnose the problem.in my country there are no distributors, there are no fractal service centers. sending it to America is very long and expensive. rather, I am obliged to help myself.
in my country there are no distributors, there are no fractal service centers. sending it to America is very long and expensive. rather, I am obliged to help myself.
Does the FM3 still connect to a DAW for either of you? Please also make sure you are not running Fractal-Bot at the same time as FM3-Edit.The same problem((((
Fm3 is also not visible in DAW! Fractal bot is not active when I enable fm3 edit. I tried everything. I changed three cables. Didn't solve the problem ((((Does the FM3 still connect to a DAW for either of you? Please also make sure you are not running Fractal-Bot at the same time as FM3-Edit.
You can also double check the port setting in FM3-Edit: Settings -> Preferences -> click the "Use Default Port" button.
Please contact support, let them know I sent you, and we'll help you through there (@Ghettoboy_gtr also): https://fractalaudio.com/getting-help/Fm3 is also not visible in DAW! Fractal bot is not active when I enable fm3 edit. I tried everything. I changed three cables. Didn't solve the problem ((((