• We would like to remind our members that this is a privately owned, run and supported forum. You are here at the invitation and discretion of the owners. As such, rules and standards of conduct will be applied that help keep this forum functioning as the owners desire. These include, but are not limited to, removing content and even access to the forum.

    Please give yourself a refresher on the forum rules you agreed to follow when you signed up.

[fixed] New Axe-Fx III - no input level, no sound

mcmurray

Inspired
Guitar is plugged into the front instrument input, and headphones. I've tried 2 different cables and I can't get any input indication (both LEDs and Meters display), and therefore no sound. Tried resetting to factory settings. Settings look to be good. Anyone have suggestions on what to try?

Have tried the rear instrument input also.

Firmware: 1.10

Thanks
 

yek

Moderator
Moderator
- Do you use a regular (mono) guitar cable?
- Are you sure the guitar is connected to the instrument input, not headphones (seriously, this has happened)
- Active guitar: is the battery not dead?
- Are you using a factory preset?
- Output 1 needs to be turned up for headphones.
- Check the Cab block: can you see the Factory bank cabs?
 

mcmurray

Inspired
I'll check. Just updating the firmware now.

With the first factory preset, the output Out 1 is hovering around 0 in the ADC page, numbers were moving so I think the issue is on the input side. Will get back to you shortly.
 

FractalAudio

Administrator
Fractal Audio Systems
Moderator
I'll check. Just updating the firmware now.

With the first factory preset, the output Out 1 is hovering around 0 in the ADC page, numbers were moving so I think the issue is on the input side. Will get back to you shortly.
That means the Out 1 knob is turned all the way down. Turn it up.
 

bradlake

Axe-Master
We Probably need more info....
Did you check the settings in the I/O menu ON the unit? Input 1 needs to be on analog
Can you view stock cabs to confirm proper installation.?
Assuming you are working with factory presets ..right?
You can create a new preset with nothing but Input 1 block, shunts and Output 1 block...to confirm throughput
Of signal
Check input block gate levels
I’m sure others willing chime in
Good luck
 

mcmurray

Inspired
It's at 1.12 now, have tried 2 different guitars and cables.

To answer yek's questions:
- Do you use a regular (mono) guitar cable? Yes, have tried two different cables.
- Are you sure the guitar is connected to the instrument input, not headphones (seriously, this has happened). I'm sure.
- Active guitar: is the battery not dead? Passive pickups.
- Are you using a factory preset? Yes, the first one.
- Output 1 needs to be turned up for headphones. Output 1 wide open, nothing in the headphones, nothing on the input level meters.
- Check the Cab block: can you see the Factory bank cabs? Not sure what you mean by this.
 

FractalAudio

Administrator
Fractal Audio Systems
Moderator
Try plugging your guitar into the rear instrument input. It sounds like the cable from the input/phones board to the mainboard might have popped off.
 

mcmurray

Inspired
Try plugging your guitar into the rear instrument input. It sounds like the cable from the input/phones board to the mainboard might have popped off.
I just tried that again, and every other input. No input levels are showing unfortunately.
 

pauly

Fractal Fanatic
OMG - I don't have advice - but I feel your pain. Are you ok to open the top and see if that connector has popped off?

In particular - Standing at the back of the unit, with the top off - In the middle of the unit at the front there is a wide ribbon cable - To the right of that there's another ribbon cable - Also on the left hand side, there's a little input board that houses the instrument and headphone jack - There's a ribbon cable from that.. My money's on the cable that's on the front in the middle but what would I know? :)

Hope it's a simple fix
Pauly
 
Last edited:

mcmurray

Inspired
Yes. Sounds like the unit got damaged in shipping.
That's what I was thinking. Box looked ok but these things happen. I'll send it back to Independent on Monday if I don't have any luck in the mean time.

On another note, does anyone know how to force Mac OS to send audio output to USB channels 5 and 6? I have another audio interface that can take the guitar signal input and route it to the Axe Fx. Mac sound options only give me one choice of output.
 

bradlake

Axe-Master
That's what I was thinking. Box looked ok but these things happen. I'll send it back to Independent on Monday if I don't have any luck in the mean time.

On another note, does anyone know how to force Mac OS to send audio output to USB channels 5 and 6? I have another audio interface that can take the guitar signal input and route it to the Axe Fx. Mac sound options only give me one choice of output.
https://support.apple.com/en-us/ht202000
 

mcmurray

Inspired
Nevermind I managed to route it through logic. At least I can play guitar through this thing for the weekend :)
 

mcmurray

Inspired
SPDIF input doesn't seem to be working.

If Input 1 Source is set to SPDIF, should I be seeing activity on the INST meter (Analog In)?
 
Top Bottom