Cliff, tried to contact you about this and had no response

[gigawatt]

Something strange happened with my Axe Fx last night after bringing to band practice and plugging everything in. I turned everything on and after a few seconds the led’s for input 1 all began to light up, all the way up to red. My guitar’s wireless was not turned on yet so this was really strange. I unplugged input 1 and they were still all lit up. The only sound was a buzz through the amp and 412 cab. I powered everything off, waited a few minutes and powered on again and the same thing; red lined input 1 yet nothing was plugged in, I also unplugged everything in the back. The unit was unusable so I went through practice using another amp. Afterward, my friend thought maybe if we upgrade to the next version it would correct itself. I was at version 7.03 and we upgraded to 7.04, this did not help though. Input 1 led’s were still all lit and could get no sound from the unit. The only thing I could think of is maybe the unit was cold, and it went into a protect mode (it was about 30 degrees in transport). Any idea what could be wrong?

The unit was purchased November ’07, and I have had no problems before.

 

[Dutch]

Ouch. That looks hardware-y.

 

[javajunkie]

support@fractalaudio.com (there is more than just Cliff there).

30 degrees is well within the operating specs of the axe-fx. It really sounds like a hardware issue.

 

[MickUF]

could it be your over your CPU? Ive gone over on a preset and got some awful squealing before

M

 

[Jay Mitchell]

The analog input and signal-strength LEDs are all hardware-based. If the input signal indicator is maxed out, the cause can't be firmware-induced.

 

[FractalAudio]

Send an email to support. They'll issue an RMA.

 

[gigawatt]

I sent two emails to support, but I'll try again. Thanks

 

[FractalAudio]

Nothing in the support inbox. Are you sure you're using the right email address?

support at fractalaudio dot com

 

[gigawatt]

I'll try again through my Comcast email, it has been sending me to a word program that maybe is not working right.

 

[gigawatt]

Once I figured out my emails weren't getting thru by clicking on the support tab, I copied and pasted support@fractalaudio.com in my comcast email and all was good.

I sent my Axe Fx Monday for repairs, and the next Monday I get an email from UPS saying it's being sent back to me. Is it fixed already!!! I emailed support and sure enough Marty said, "It's been fixed, the boss says no charge." How cool is that?! I got it Wednesday and all is working perfectly.

Thank you Marty and Cliff for outstanding service!