Cliff, I feel Clark's pain. There are simply people on here that are major jerks. My question is this: Why does Clark get slammed for voicing his opinion, while everyone else can state their claim...until they are countered, and then they simply go into defense mode and then are backed by all the other 'jerks'. (Btw, I'm not saying that everyone is a jerk on here, actually I find most to be very nice and helpful...but there are a few on here!) My belief is that Clark made a valid claim regarding the particular amp he was using vs the tone matching. He provided proof of the differences, and then everyone started slamming him. What happens when YOU get slammed for something? Do you not get offended and take a course of action that can sometimes have an adverse effect? I've done it. I've had half the forum pissed at me for telling someone he doesn't play like Eric Johnson. I could care a less if he does or does not, I got pissed because he was making a video of playing like Eric Johnson. So, my point is that I KNOW there are people on here that are probably just looking for a fight, and they know the right buttons to push. You saw the Chef leave because people were slamming him over a simple request he made. I wasn't even able to read the parts that were deleted, but I would think that Clark got downright pissed off, and he had every right to be.
I used to visit the forum daily, but have limited my presence because I'm sick of all the fake people on here. You say you want it to be a nice environment, but it's not. I once posted that it sounded like a craigslist forum...and it does! You're last message to Clark was NOT in the best interest of Customer Service. I personally just dropped nearly $900 of my hard earned money, following with another $2700+ for the XL in a few weeks (hopefully), and would hope that it's going to a GREAT company. I work Customer Service every day, in one aspect or another, and I would never think of stating anything remotely close to what you wrote to Clark. I feel like I'm being offended, and if I feel that way, then I can only imagine what he must be feeling.
I love your products, they work great (just wish they were made completely in the USA) and I LOVE your R&D that keeps giving us an improved product. I think we all know that the Axe products are not 100% to the original amps/effects, and we all should know that no two amps are alike, BUT...it's also great to see where it's lacking so that it can be improved upon. I think Clark's testing/investigation is PRICELESS to your R&D, as it gives a totally different perspective.
I hope you guys work it out. I personally enjoy the forums for the help...not for the spite/anger/hostility/animosity that seems to plague them so frequently.