Guys picked up a used axe ultra today with out trying it first like a dumb ass. The guy was a old 80's rocker dude and we talked for like an hour about bands and gear etc. Also got it for a crazy good deal. BUT the encoder does not change anything when turning clockwise. I took it apart thinking it was a pot that needed to be cleaned,took the board out and seen it was a weird encoder type component . The good news fractal is about 1.5 hours away . I called them and he said I need to talk to the tech tomorrow. If they sell me the part I can fix it my self . I build fx pedals and fix amps on the side also and have the correct tools for the job, but if they can fix it cheep and update it since I don't have a way to hook it up to my PC as of now ill just let them do it and take a ride down there. My question is have you guys had your encoder fixed by them and what did it cost? Also is there a better component to use that don't crap out? Seems its a on going problem with the axe units ,axe 2 also. Let me no guys. I'm a tube amp guy and never owned a FX unit like this and im gassed to make some metal tones on it. Maybe they can show me how to use it lol
