Bug? AX8 Trebel Knob Adjusting on its own

[JRod4928]

My Trebel is adjusting on its own when I'm using my ax8. I'll be playing and every couple minutes it'll reduce my Trebel a tiny amount. Long enough and it'll go to zero... Is this common??

For what it's worth, I got it brand new and haven't used it that much.... Maybe a total of 50 hours on it. I was early on the waitlist when it was first released.... my warranty is expired :/

What should I do?

Edit... sorry I misspelled Treble... lol

 

[JRod4928]

I Did a search. Sounds like this has happened In the past. I submitted a ticket. Any idea what the resolution is?

 

[Rex]

I Did a search. Sounds like this has happened In the past. I submitted a ticket. Any idea what the resolution is?

That's a new one on me. Where did you see that it happened before?

P.S.: Support ticket was a good choice.

 

[JRod4928]

Someone reported it last year. https://forum.fractalaudio.com/threads/treble-amp-control-changing-on-its-own.116043/

 

[Rex]

Someone reported it last year. https://forum.fractalaudio.com/threads/treble-amp-control-changing-on-its-own.116043/

Thanks. Turns out I replied in that thread but didn't remember it.

 

[bloodshovel]

This is happening with my Master Volume. I've written them.

 

[Marcel]

I had a similar issue this year although it was more extensive and grew over time. After sending it back for repair it turned out that one of the ribbon cables had a slightly defective loose connection. Once the ribbon cable was replaced everything worked like new. It could also be that the ribbon is just slightly loose.