The reported issues were with the 1st generation CLRs. The CLR is now in the 2nd generation (Mark II). It costs less, too.
BTW, support isn't poor. Support is good. The problem lies with their email platform/server.
Exactly. I purchased two of the first run CLRs and one of them had a problem, which was rectified immediately by Atomic, no problems, with excellent service. Since then, no issues to report and have been enjoying them to the max.