I received my new Atomic CLR active wedge a couple of weeks ago. Unfortunately, I think it may be faulty but I was hoping some of you guys might have some thoughts.
I hook it up to my AxeFx II via a single XLR out of output 1. It switches on fine and it sounds incredible (Previously I was using an older Atomic Reactor which I thought was good but this CLR is another level... When it's working). Unfortunately, after a little time playing (perhaps 15 minutes) it will cut out for several seconds (anywhere from just a couple to maybe 15-20 seconds), during this period you can hear the guitar/music but it sounds like it is underwater and the volume is significantly lower. It will then sound fine for a few minutes before ‘cutting out’ again.
I have changed all my cables in case one was faulty however this hasn’t fixed the problem. I've also recorded via the AxeFX II USB and after the problem has occurred I've replayed the recording back through the CLR and it sounds fine, it's therefore not my Axe FX. It's setup in wedge mode with the 'wedge' EQ setting. I've tried changing settings and levels and then moving them back but that hasn't helped either.
Does anyone have any thoughts?
I emailed Atomic a week ago, despite their website claiming "A representative will respond within 1 day, usually within the first few hours", I have heard nothing. I sent a second email yesterday in case the first got missed but still nothing. I'd heard stories about the slow/poor customer service before ordering the CLR which is one of the reasons I held off upgrading for so long. Now I'm just hoping I won't live to regret it. Does anyone have any advice to get Atomic's attention to sort this out?
I hook it up to my AxeFx II via a single XLR out of output 1. It switches on fine and it sounds incredible (Previously I was using an older Atomic Reactor which I thought was good but this CLR is another level... When it's working). Unfortunately, after a little time playing (perhaps 15 minutes) it will cut out for several seconds (anywhere from just a couple to maybe 15-20 seconds), during this period you can hear the guitar/music but it sounds like it is underwater and the volume is significantly lower. It will then sound fine for a few minutes before ‘cutting out’ again.
I have changed all my cables in case one was faulty however this hasn’t fixed the problem. I've also recorded via the AxeFX II USB and after the problem has occurred I've replayed the recording back through the CLR and it sounds fine, it's therefore not my Axe FX. It's setup in wedge mode with the 'wedge' EQ setting. I've tried changing settings and levels and then moving them back but that hasn't helped either.
Does anyone have any thoughts?
I emailed Atomic a week ago, despite their website claiming "A representative will respond within 1 day, usually within the first few hours", I have heard nothing. I sent a second email yesterday in case the first got missed but still nothing. I'd heard stories about the slow/poor customer service before ordering the CLR which is one of the reasons I held off upgrading for so long. Now I'm just hoping I won't live to regret it. Does anyone have any advice to get Atomic's attention to sort this out?