Anyone using a HP laptop running windows 10 have ax8 edit issues

[Justgtrs]

Anyone have issues with AX8-edit on a HP laptop running windows 10.

My new HP Envy laptop running windows 10 pro 64 bit

Ax8 edit will not sync up to ax8.
Tried:
All new usb cables (many)
Various 2.0 usb hubs
Removed chrome
Deleted/reinstalled AX8 edit
Turned off power save

Pics are what the screen is showing

Works fine on my old HP laptop running windows 7
Also, wife has the exact same new HP laptop as me, we got them at the same time. Exact problem happens on her's too.


Chime in with thoughts please.

 

[Justgtrs]

Anyone???

 

[paranoid]

Works pretty good for me, only freezes up every now and then when playing youtube while the edit is open.

 

[Rockit]

I have the same issue also with a newer HP laptop.
HP Laptop 17-by4xxx
11th Gen Intel Core i5-1135G7 2.4GHz
16 GB RAM
WIN10 64Bit
On my old Dell Laptop it still works fine (in the meanwhile also using WIN10 there).

 

[Harrassment]

Try updating your audio driver. I just went through the same thing with a Presonus ioStation 24C which I got to do some recording when traveling with an HP Omen laptop. It continually came up with Midi connection issues which seems to be a standard problem with newer HP laptops on Win10 64-bit (Google is your friend). I eventually found the updated driver and after removing the old one with a couple of reboots it now works fine. Also good practice not to have Chrome running although that issue may now have been fixed.