Doug Notter
Inspired
I'm disappointed and a bit irritated right now and just wondering if anyone else has gotten this email when ordering an Axe FX III.
I personally find this a bit of a problem on a number of levels. I'm not too fond of the idea of a company having a photo of my face on file forever just so they may bestow upon me the privilege of giving them a bunch of money for their product for just one. They also seem to have an issue with the only address I've used since 2012...
Has anyone else had to do this? I haven't as of yet. Honestly beyond the first numbered request I don't think I'll be complying even if it means I don't get my gear.
Thank you for your order at Fractal Audio Systems.
Unfortunately, your order did not pass our automated Verification System.
For your protection and ours we therefore must ask for the following
identification documents from you before we can ship your order.
1. A good resolution color photo of your credit card displaying the NAME
on the card. Important: Please cover all numbers EXCEPT the last four.
Again, we only need to see the last four digits.
2. A HIGH RESOLUTION COLOR PHOTO of a government issued photo ID.
(Passport/driver's license/health service card).
3. A photo of you holding your government issued photo ID.
4. We cannot ship to UPS Stores, Mailbox Services, Hotels, Ship
forwarders, etc. We can only ship to where you are able to sign for the
order. This is due to the high instance of fraud at these types of
locations.
We apologize for this inconvenience, but we have been a frequent target
of fraud.
Kind regards and thanks for understanding. Please feel free to reply
with any questions.
I personally find this a bit of a problem on a number of levels. I'm not too fond of the idea of a company having a photo of my face on file forever just so they may bestow upon me the privilege of giving them a bunch of money for their product for just one. They also seem to have an issue with the only address I've used since 2012...
Has anyone else had to do this? I haven't as of yet. Honestly beyond the first numbered request I don't think I'll be complying even if it means I don't get my gear.