I'm curious to what kind of problems people have been having with their LF controllers?
OMG, where do I start? I just managed to sell my LF+12+ back to a guy at the company for less than half of what I paid for it.
1. The manual is years out of date, unfinished, and very difficult to understand. They did not hire a technical writer.
2. Their PC Editor has no documentation at all beyond the patch notes. At some point Jeff wrote tooltips for it, but most of them might as well be written in Klingon.
3. Their support is equal parts inconsistent, absent, or incompetent. They'll sometimes take unreasonably long to respond to tickets, give incorrect instructions, or send incorrect programming. Only people who have received personal phone calls from Jeff seem generally satisfied.
4. The build quality of their unit is, IMO, questionable in some respects. I had two of the button LCDs fail while I owned mine. I also discovered that the light pipes for the two status LED on the top aren't actually attached - if you turn the unit over they can simply fall out. The sheet metal it's made of flexes in a way that always made me uncomfortable.
5. The firmware structure is excessively complicated, often for no apparent reason. What is the point having "pages" be different from "presets"? Why does anyone need multiple "IA Maps"? Why are there three different functions for syncing programming with the device? Nearly every firmware introduces new functions, usually with a one or two sentence explanation in the patch notes. What does it do, Jeff? Give an example?
6. Despite numerous similar complaints they never apologize for any of this. I was repeatedly told that the unit is incredibly reliable and easy to program, i.e.: "If you can't figure it out, you must be stupid". I might not be Steve Wozniak, but I have passed a couple of programming courses - I'm not
stupid.
Jeff is a talented programmer, but he's a terrible business manager...