Hi, to the best of my knowledge I haven’t ever posted anything negative regarding any Fractal Product. I have been totally satisfied with my Fractal experience to date. Having, thus far, purchased a brand new FX8 and subsequently also not one but two secondhand Axe FX XL’s along with an MFC101 mark one. The forum support here is amazing as are the products.
However atm I am having problems programming my MFC101 using Fractal Bot and MFC edit (another purchase). I am reliably informed that my troubles will disappear when I connect the MFC using a power supply and disconnect it from the Axe.
Fine but I do not have a power supply! I either did not receive it when I purchased all of the rig or I have mislaid it. Totally my fault.
So I contacted G66 support and asked if I could EITHER buy another OR could they recommend a third party replacement? Even letting me have the specifications so that I could source my own would be ok.
Anyway to my great surprise I have been informed that they will NOT sell me a replacement and neither will they give me any information regarding the power supply.
Personally I’m aghast at this decision/ attitude but what does the panel think? Am I being unreasonable? I don’t want something for nothing. I’m prepared to pay. I really can’t see the problem here.
How far does this policy extend? Am I not allowed to buy Faslink adapters or cables to connect my gear? Should I not have bought MFC Edit? Perhaps I should return my three expression pedals? After all they have all been purchased to use with a secondhand Axe FX.
So am I being unreasonable? Please let me know your thoughts.
However atm I am having problems programming my MFC101 using Fractal Bot and MFC edit (another purchase). I am reliably informed that my troubles will disappear when I connect the MFC using a power supply and disconnect it from the Axe.
Fine but I do not have a power supply! I either did not receive it when I purchased all of the rig or I have mislaid it. Totally my fault.
So I contacted G66 support and asked if I could EITHER buy another OR could they recommend a third party replacement? Even letting me have the specifications so that I could source my own would be ok.
Anyway to my great surprise I have been informed that they will NOT sell me a replacement and neither will they give me any information regarding the power supply.
Personally I’m aghast at this decision/ attitude but what does the panel think? Am I being unreasonable? I don’t want something for nothing. I’m prepared to pay. I really can’t see the problem here.
How far does this policy extend? Am I not allowed to buy Faslink adapters or cables to connect my gear? Should I not have bought MFC Edit? Perhaps I should return my three expression pedals? After all they have all been purchased to use with a secondhand Axe FX.
So am I being unreasonable? Please let me know your thoughts.