3.4.0 -> 3.4.2 installation problem

[jyflorida]

Opened CabLab & it told me an upgrade is available so I went ahead with the upgrade. About 5 minutes into it, I got a dialog box stating I'd have to purchase version 3.


Then it wanted to uninstall "version 2". The original upgrade that included AxeFX III compatibility worked fine.

 

[Admin M@]

I wonder if this happened because it didn't find a valid license. @Michael Pickens?

 

[jyflorida]

Strange because I haven't done anything with iLok since I purchased version 3.

 

[haffner1]

Opened CabLab & it told me an upgrade is available so I went ahead with the upgrade. About 5 minutes into it, I got a dialog box stating I'd have to purchase version 3.
View attachment 51211

Then it wanted to uninstall "version 2". The original upgrade that included AxeFX III compatibility worked fine.

I have gotten this warning every time I upgraded. I just ignore it. I never even owned Cab Lab 2.

 

[jyflorida]

Can't ignore it unfortunately - if I click Yes it wants to perform an uninstall. "No" cancels the installation.

 

[haffner1]

Can't ignore it unfortunately - if I click Yes it wants to perform an uninstall. "No" cancels the installation.

I'm pretty sure that's what I did. It's just uninstalling the version 3.4.0 and installing 3.4.2. Forget about the version 2x thing.

 

[jyflorida]

Cool, I'll try it tonight & see what happens. Thank you!

 

[Holyoli]

I'm pretty sure that's what I did. It's just uninstalling the version 3.4.0 and installing 3.4.2. Forget about the version 2x thing.

Yes. I got this too. You click yes and then everything goes normaly : program is uninstalled then updated version is installed

 

[jyflorida]

Yep, it worked! Thanks to everyone for your help!