Fractal Audio Systems Forum

Axelman8

It will come someday

i just wanted to let you know that the package wont arrive any day from now.

Stay healthy and have a good easter weekend

S

Sergei Burenkov

Thanks Remon!) Have a good easter weekend too. BTW orthodox Easter in this year is one week later than Catholic Easter, In Russia, most people celebrate Orthodox Easter, but in my case you you were right on - my wife is Catholic and we will celebrate Catholic Easter this weekend

Axelman8

Hello Sergei,

I got this massage from the russion tracking.
/======

Claim settlement Lost mail search Check the status of your letter or parcel by the tracking number. If there is no information on delivery status or there have not been any updates for a long time, your letter or parcel is not delivered.

Axelman8

Do you think that if there is no update till next week, to start a search? Maby its because of the virus threat but if you say all is good, il go with that

Cheers

S

Sergei Burenkov

Hi Remon. Usually it takes less time, but now due to virus, I think delivery time may increase. Let's wait one week more, and if no changes in status, will start search

Axelman8

Okay, that is fine by me Sergei, thank you for your response. Cheers

Axelman8

Hello Sergei
I followed the parcel daily, but nothing has changed. Would you start a search please, it has been 16 days with no update, i hope all is good with the package. It would give me peace of mind.

Thank you in advance
Cheers

S

Sergei Burenkov

Hi, Remon. Yes I will write to Russian Post today

S

Sergei Burenkov

Hi Remon!

S

Sergei Burenkov

As I expected, the Russian Post replied that the package had left the territory of Russia, and now the search procedure should be initiated on the receiving side.

Axelman8

Hello Sergei.. how are doing? Still healthy? I am okay, just heard that the holland goverment will let the corona lockdown be more open finally

S

Sergei Burenkov

But I found out a strange detail, for some reason package is sent by land instead of aircraft, so the delivery time can be increased. I can offer to return the money to you now, and when the package arrives, you will pay again. This is the only thing I can do now to make you feel comfortable. Sooner or later the package will come either to you.
Best Regards!

Axelman8

Hi Sergei. Ah okay, by land it will take some time. No need for refund sir, just wanted to know what is going on with the package. I can wait. But thank you for the offer sir. Will let you know when it will arrive. Cheers

S

Sergei Burenkov

Thanks Remon! I'm really sorry about this delay. Hope parcel will arrived soon! And thanks, I'm OK, but our government unfortunately plan to extend quarantine for a while, we still have too many new cases daily.

Axelman8

Stay save Sergei...

Axelman8

Good morning Sergei... hope all is good with you.
Question about the package. There was an update on the tracker, but that isnt the update i was waiting for. The package now has ended its tracking, says the tracking site.
Dont know the status of the russian virus control, but here in holland and neighbour countries, the virus control has neirly ended. (finally)

Axelman8

I will add the screenshot of the update on the tracker... hope that you can give me some more info about the shipping.
Thank you in advance and stay safe
Regards
Remon

Axelman8

Sorry for the inconveinience Sergei, but the fractal forum wont let me post a picture here. I sended the picture to you on Reverb.com.

Regards
Remon

S

Sergei Burenkov

Hi Remon. I lust checked status on https://t.17track.net/, no changes unfortunetly... I don't know that to say now. Please let me know when you lose patience, I will immediately refund your payment. PayPal gives 180 days to return the payment and fees.

Axelman8

Hi Sergei, hank you for the response. I asume you have posted many items for export with this carrier and have some experience with shipping. All i want to know is when to expect the TB-11P

Is there anything you can do for me in this matter?
i trust you, so i dont need a refund, but i would like to receive the pedal and cables, i could really use them at the moment haha.

Regards
Remon