Loose IEC port?

[jlpete87]

Got mine back today. Looks like some extra Locktite was applied around the IEC port, and it popped out from the bottom again as soon as I unplugged the power cable. I sent another email to support.

 

[dicXjonesify]

Got mine back today. Looks like some extra Locktite was applied around the IEC port, and it popped out from the bottom again as soon as I unplugged the power cable. I sent another email to support.

Locktite?! Strange.

 

[Rekster]

Yikes, I hope they are covering shipping both ways for this repair? Could someone confirm? I have a while longer to wait until I receive a purchase invitation, but being in Canada if I end up with this problem I'm concerned about cross border shipping.

 

[jlpete87]

Yes, they did send me a prepaid UPS label and also covered the return shipping, so no worries there.

 

[Rekster]

Yes, they did send me a prepaid UPS label and also covered the return shipping, so no worries there.

That's great. Bummer you are having the same issue again though, you will be without your FM9 again for a little while.. Hopefully they can come up with a more permanent repair.

 

[Fireproof]

Seems like a little gorilla glue would do a better job than loctite.

 

[jlpete87]

Seems like a little gorilla glue would do a better job than loctite.

That was going to be my next step. If that takes care of it, I'll just leave it at that and call it a day.

 

[dicXjonesify]

Seems like a little gorilla glue would do a better job than loctite.

That was going to be my next step. If that takes care of it, I'll just leave it at that and call it a day.

Gorilla glue expands into a foamy substance that can easily make a mess. Honestly I think a hot glue gun would hold it great and not damage anything. I’d rather have a mechanical fastener but I haven’t looked at it yet.

 

[JasonE]

Considering that mine just got put into shipping today, this may be something I will have to deal with. I hope they find a good permanent solution for this.

 

[aemery]

@Admin M@ @FractalAudio Does Fractal have an official stance on this situation? Based on the feedback in this thread, this issue seems to be common enough to be of note. If the glue seal breaks, are users expected to send the unit back in again for more glue? Are there thoughts on a potentially more permanent solution? My unit took over a week and a half to make the round trip, which is obviously quite inconvenient. Thanks

 

[JasonE]

Imagine how those folks that bought theirs from a Reverb listing for $2500 to $3000 are going to feel if this is a common issue that is not going to be covered for them since they are not the original purchaser of the unit...

 

[aemery]

Just got mine back. Honestly, the fix looks like amateur hour, definitely doesn’t look like a professional resolution. I’m quite disappointed in Fractal with this situation

 

[dicXjonesify]

Just got mine back. Honestly, the fix looks like amateur hour, definitely doesn’t look like a professional resolution. I’m quite disappointed in Fractal with this situation

View attachment 90838

That’s hideous. You sent that to Fractal?!

 

[aemery]

Yup. I was quite stunned when I opened my box. This is after being without my unit for over a week and a half with shipping. People can say what they want about Line 6's sounds, but their customer service wouldn't allow that to go out

 

[dicXjonesify]

Yup

Well then I’d much rather fix it myself. They’d better not say that it voids the warranty because I would take much more care than that.

 

[aemery]

I'm really hoping someone from Fractal responds to this thread. I know these costs suck to have to eat, but this is poor service

 

[FractalAudio]

Obviously this is not acceptable. Someone will probably lose their job over this. I will be meeting with production tomorrow.

 

[dicXjonesify]

Obviously this is not acceptable. Someone will probably lose their job over this. I will be meeting with production tomorrow.

FYI, I liked your post not because I think someone should be fired, just that I’m glad you guys are aware of the issue.

Luckily, mine popped out and I snapped it back in and it’s staying. I’m just extra gentle about it now.

 

[GotMetalBoy]

Make sure it's plugged in firmly. If you stop pushing at the first sign of resistance, you're still halfway out. Been there.

Is that what she said?

 

[Rex]

Is that what she said?

If she's saying that, you're already single.