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  • Hello Sergei,

    I have a question regarding the parcel send to me. The dutch customs claim that the package has not left Russia as the last status is:
    “Departure from outward office of exchange” means the parcel is ready for export customs security scan. Once it passes the scan, it will be sent to the airline.
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    Sergei Burenkov
    I think the problem is in failures in logistics due to a pandemic. The Russian government plans to remove restrictions from May 12, it is possible that after this the parcel will continue to move. I sent the parcel to the United States three weeks ago, and unfortunately got the same issue... Please notify me as you want to get your payment back, I immediately make refund.
    Remon Vredebregt
    Remon Vredebregt
    Hello Sergei
    Okay, no problem then. I will wait some more, nothing you can do about it. Thank you very much for your help.

    Cheers and stay safe
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    Sergei Burenkov
    Thanks, Remon!
    Hi, Yes, it was me :)
    Remon Vredebregt
    Remon Vredebregt
    Hi Sergei. Ah okay, by land it will take some time. No need for refund sir, just wanted to know what is going on with the package. I can wait. But thank you for the offer sir. Will let you know when it will arrive. Cheers
    S
    Sergei Burenkov
    Thanks Remon! I'm really sorry about this delay. Hope parcel will arrived soon! And thanks, I'm OK, but our government unfortunately plan to extend quarantine for a while, we still have too many new cases daily.
    Remon Vredebregt
    Remon Vredebregt
    Stay save Sergei...
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