It’s a sign of good faith for them to do that. I do this on occasion for my customers and I’ve earned a lot of return business as a result. Amounts far outweighing the “loss” of the minimal refund, simply for taking care of my customers.You'd lose more than $100 on the shipping costs.
"All shipping costs are the customer's responsibility. The amount of the refund shall be the original purchase price less any shipping and handling costs."
It wouldn't 'break the deal' because the deal's already done. The customer might have some bad feelings for a while, but if it was up to me, I'd say no, but I'd send out a coupon of some sort for a future purchase.
I completely feel your pain.
But when would it stop?
Of course, you've never complained about anything in your life, LOL!That option is way better than whining in a forum.
This post is more important:Nothing to see here
Has nothing to do with complaining.Of course, you've never complained about anything in your life, LOL!
Haha LOL! Nothing to whining here, I’m able to talk to the manufacturer and solving things. But yeah maybe a better solution for you is opening threads and waiting that someone knocks on your door with 100 bucks. LOLI wasn't whining just saying. Didn't like what I said? Sounds like you are whining.
Maybe a better solution for you is to move on.Haha LOL! Nothing to whining here, I’m able to talk to the manufacturer and solving things. But yeah maybe a better solution for you is opening threads and waiting that someone knocks on your door with 100 bucks. LOL
Yes, more important now...a day later.This post is more important:
https://forum.fractalaudio.com/threads/our-annual-holiday-sale-starts-now.178329/page-2#post-2187241
Yeah, how dare Fractal hold a sale after receiving some unexpected good news that would allow them to hold a sale. Such is life in this environment of wild supply and demand.Yes, more important now...a day later.
To be fair, the company knows it will reduce the cost the next day, they are obliged purely from a goodwill point of view to at least inform anyone placing orders literally the day before, that if they wait 24hrs, they can get the new deal. That happens all the time in sales, particularly for high value/prestige goods and customers really appreciate being informed. If you still choose to place your order with the higher price then it's your decision, but mostly nobody would do that.
Had Fractal announced the price would be going down beforehand, that would have been a more sensible approach for anyone about to place an order.
And, out of fairness and equality, notices of price increases at the end of sales need advanced notices too, ad infinitum.But if the company plans to send a message about the price decrease on the day before the actual decrease, would it then be sensible to inform customers about that planned mail on the day before the day of that mail which is a day before the actual price decrease?
And knowing that, would it then be sensible to inform customers about that on the day before the day before the day of that mail which is a day before the actual price decrease?