Support for 2nd Hand Ultra

[Larry James Leger]

I purchased an Ultra from Reverb and it's been a year. Now I'm having trouble with the value knob. Was experimenting with different reference tunings (A 432hz, etc ) and when i try to go back up to 440hz it gets to 436 then jumps back to 430! No matter how slow i handle it. My question is there a contact for me. The list contains only direct and dealer purchases. I'd like to be able to buy the parts and replace it myself since i have a few shows lined up and can't send it off

 

[Hubertus]

I purchased an Ultra from Reverb and it's been a year. Now I'm having trouble with the value knob. Was experimenting with different reference tunings (A 432hz, etc ) and when i try to go back up to 440hz it gets to 436 then jumps back to 430! No matter how slow i handle it. My question is there a contact for me. The list contains only direct and dealer purchases. I'd like to be able to buy the parts and replace it myself since i have a few shows lined up and can't send it off

Contact support
http://support.fractalaudio.com/

 

[oscarecroe]

Here's the part: http://www.mouser.com/ProductDetail/Bourns/ECW1J-C24-BC0024L/?qs=CrTVAl0CcnL/6UZQUlUsJg==

Use the word "encoder" in your searches to find more info, encouragement and opinions on this issue.

... and I suggest you read this page from top to bottom for possible fixes without replacement :

https://forum.fractalaudio.com/threads/ultra-encoder-issue.109276

Know that everything above,and more, is available if you word your Forum search properly. Part of good practices for being an Axe-FX user is learning how this search engine works! Saves time and/or waiting for someone to help you out.

Good luck!

 

[DJD100]

If you can solder and desolder on PCB boards, you can replace the encoder relatively easily (did mine years ago, took about 1/2 hour).